KIMBERLEE SANG
Kapolei,HI
Summary
Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation. Pleasant Chiropractic Assistant with passion for supporting improvement of overall physical health and well-being. Offering 25 years of patient interaction, insurance verification and appointment scheduling. Astute and intuitive individual with exceptional composure. Experienced with patient care and clinical support in chiropractic settings. Utilizes effective communication and organizational skills to enhance patient experience and office efficiency. Knowledge of chiropractic procedures, patient interaction, and administrative tasks.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Chiropractic Assistant
Care Chiropractic Clinic
04.2019 - Current
- Billing, Patient service, Answering phone calls
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process
- Kept patient rooms clean between services and removed used linens for laundering
- Determined patients' insurance coverage by notifying carriers and submitted invoices after services had been performed
- Inputted patient data using Office Aly and provided appropriate updates to records
- Assisted chiropractors with patient care, ensuring accurate documentation and treatment plans.
- Participated in regular staff meetings to discuss practice improvement initiatives for continuous quality enhancement.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
Medical Assistant
Dr. Diana Huang
11.1998 - 04.2019
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs
- Cleaned and maintained medical equipment following procedures and standards
- Documented notes during patient visits
- Performed preliminary physical tests to accurately record results in patient history summary
- Assessed, documented and monitored vital signs for patients within outpatient setting
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Education
Some College - Nursing Assistance
Kapiolani Community College
Honolulu, HI06-1989
Skills
- Insurance Verification
- Inventory Restocking and Oversight
- Routine Laboratory Testing
- Appointment Scheduling
- Check-In and Check-Out Procedures
- Clear Communication
- Coordinating Drug Refills
- Cleaning and Sanitizing
- Decision Making
- Examination Preparation
- Multi-line Telephone System Operation
- Updating Medical Records
- Patient Relations
- Cleaning and Organizing
- Multitasking and Prioritization
- Insurance Billing
- Healthcare Knowledge
- Electronic Charting
- Telephone Etiquette
- Medical Terminology
- Scheduling Appointments Management
- Patient Care Coordination
- Patient Care
- Payment Collection
- Professionalism and Ethics
- Effective written and verbal communication
- Active Listening Competence
- Phone Etiquette Maintenance
- Healthcare Compliance Understanding
- Interpersonal Communication Abilities
- Medical terminology proficiency
- Healthcare knowledge
- Billing support
- Medical front desk management
- Relationship Building
- Patient Scheduling
- Patient support
- Office Support
- Advising Patents
- Vitals Collection and Documentation
- Insurance Claims
- ICD 10 coding
Certification
- Certified Nurse Aide, 1989
- OB Tech, 1990
Timeline
Chiropractic Assistant
Care Chiropractic Clinic
04.2019 - Current
Medical Assistant
Dr. Diana Huang
11.1998 - 04.2019
- Certified Nurse Aide, 1989
- OB Tech, 1990
Some College - Nursing Assistance
Kapiolani Community College
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