Adrianna Hernandez
Moreno Valley,CA
Summary
Skilled Office Manager with comprehensive experience in overseeing daily office operations, implementing effective policies for better efficiency and coordinating administrative activities. Strengths include multi-tasking abilities, strong communication skills, and proficiency in managing diverse teams. Significant contributions made to previous roles include improving organization systems and effectively handling multiple tasks concurrently under pressure.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Office Manager
Moreno Med Care & Chiropractic Clinic
Moreno Valley, CA
07.2024 - Current
- Analyzed data from various sources to identify trends and make recommendations for improvement.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Maintained confidential records relating to personnel matters.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Provided administrative support to management team including preparing reports and presentations.
- Managed inventory of collection-related materials such as files, folders, forms.
- Initiated contact via phone calls, letters, emails, and other forms of communication when necessary.
- Established communication channels with customers regarding debt repayment options.
- Developed strategies for collection efforts on past due accounts.
- Assisted other departments within the organization with special projects as needed.
- Negotiated payment plans with customers in arrears.
- Maintained accurate records of customer accounts and payment histories.
- Prepared financial documents for collections process.
- Processed payments through various methods, including cash, checks, and online banking systems.
- Maintained filing system for records, correspondence and other documents.
Floral Department Manager
Ralphs Grocery Store
Monterey Park, CA
09.2018 - 05.2022
- Trained staff in handling customers inquiries and complaints, stocking shelves and merchandising products.
- Analyzed customer feedback surveys to determine customer satisfaction trends with regard to product offerings, pricing and service levels.
- Provided excellent customer service by responding promptly to inquiries or complaints.
- Researched new products or services that may be beneficial for the store's floral department.
- Implemented a system for tracking orders placed by customers both online and in-store.
- Organized daily operations of the floral department including staffing, ordering supplies and managing inventory.
- Collaborated with marketing team on strategies for promoting the store's floral services through digital channels.
- Developed and implemented floral department standards for customer service, product selection and display.
- Prepared reports on sales data, inventory levels and other metrics related to the floral department.
- Evaluated employee performance regularly and provided constructive feedback.
- Ensured compliance with all safety regulations in the workplace.
- Maintained relationships with vendors to ensure timely delivery of fresh flowers and other products at competitive prices.
- Identified potential areas of risk within the store's operations that could lead to financial losses or liability issues.
- Trained new employees on company policies, procedures and product knowledge.
- Reviewed contracts from vendors prior to signing in order to verify terms are acceptable per company policy.
- Monitored sales performance to identify opportunities for increasing revenue.
- Oversaw the design of flower displays for special events such as weddings or corporate functions.
- Trained and developed associates to handle customers' needs and manage daily workloads.
- Ordered supplies based on space and budget availability, current trends and sales projections.
- Delegated assignments and set schedules for effective coverage of floral department needs.
- Managed integration and merchandising of seasonal and holiday-specific product offerings.
- Created attractive and eye-catching displays with accurate signage to promote products.
- Utilized expert communication skills to collaborate with customers and design bouquets, corsages and other floral pieces to meet requirements.
- Set up colorful and inspiring store displays and arrangements.
- Created tabletop and various other custom arrangements or pieces.
- Communicated clearly and effectively with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed.
Education
Medical Billing And Coding
North West College
Riverside 07-2023
Skills
- Office Management
- Workforce Management
- Administrative Support
- Customer Service
- Employee Supervision
- Team Supervision
- Compliance Monitoring
- Expense Reporting
- Data Entry
- Billing
- Staff Management
- Policy Development
- Operations Management
- Bookkeeping
- Inventory Control
- Financial Accounting
- Data retrieval systems
- Clerical Support
- Scheduling and calendar management
- Presentation Design
- Credit and collections
- Conflict Management
- Scheduling Coordination
- Financial Tracking
- Facility Management
- Payroll and budgeting
- Policy Implementation
- Scheduling
- Relationship Building
- Payroll Processing
- Organizational Skills
- Human Resources
- Process scheduling
- Scheduling proficiency
- Scheduling oversight
- Scheduling Employees
- Appointment Scheduling
- Scheduling Tests and Procedures
Certification
- CPR CERTIFIED
- HIPAA CERTIFIED
Timeline
Office Manager
Moreno Med Care & Chiropractic Clinic
07.2024 - Current
Floral Department Manager
Ralphs Grocery Store
09.2018 - 05.2022
Medical Billing And Coding
North West College
- CPR CERTIFIED
- HIPAA CERTIFIED
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