Summary
Work History
Education
Skills
Languages
References
Timeline
Generic

Afa Keti

Gresham,OR

Summary

Seasoned Processor successful at receiving, entering and routing data. Offering 14 years of related experience and familiarity with Starkist Samoa Co. operating procedures. Dependable Production Worker proficient in assembly line work. Effective at keeping areas clean and neat to avoid delays. Bringing 15 years of related experience, including measuring and cutting materials, operating equipment and following work instructions. Organized Operator provides strong organizational and analytical skills. Specialized expertise in data management, analysis and communication. Thorough understanding of government mandates that dictate workplace safety enforcement.

Work History

Processor/Production Forklift Operator

OBI Seafood
Petersburg, AK
06/01/19 - 03/31/23
  • Scanned barcodes and processed merchandise by moving to proper areas.
  • Rotated products to maintain quality guidelines.
  • Managed outgoing shipments by setting up documents, boxing items and staging deliveries.
  • Worked with maintenance personnel to keep equipment operating properly.
  • Leveraged forklifts and other warehouse equipment to retrieve merchandise.
  • Set up and operated production machinery according to specific standards and protocols of company.
  • Used hand trucks and forklifts to unload, load and transport items.
  • Assisted in the loading and unloading of goods from trucks, containers and railcars using forklift.

Process Controller/Processor/Warehouse Forklift Operator

Starkist Samoa Co.
Atuu, American Samoa
05/01/09 - 08/01/19
  • Maintained accurate records of process data to comply with regulations and standards.
  • Implemented safety procedures to protect personnel from hazardous conditions.
  • Documented changes made in existing processes as part of continuous improvement efforts.
  • Identified opportunities for improving efficiency, reliability and safety through automation projects.
  • Documented all procedures regarding processes and updated this information as changes were implemented.
  • Inspected, tested and measured materials for conformance to specifications and regulatory requirements.
  • Marked materials with grade or acceptance status.
  • Selected samples for use as test models.

Customer Service Representative/Dispatcher

American Samoa Telecommunication Authority
Tafuna, American Samoa
02/01/01 - 05/01/09
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Set up and activated customer accounts.
  • Collected deposits or payments and arranged for billing.
  • Received and dispatched calls for emergency services.
  • Updated records of driver locations, delays, and cancellations.
  • Assigned drivers to appropriate routes based on customer needs.

Education

High School Diploma -

Fagaitua High School
Fagaitua, American Samoa
06-2000

Skills

  • Document Review
  • Interpersonal Communication
  • Multitasking and Organizing
  • Paperwork management
  • Process Control
  • Quality Control
  • Supply Ordering
  • Teamwork and Collaboration
  • Sorting and Packaging
  • Heavy Lifting
  • Data entry experience
  • Customer Service
  • Critical Thinking
  • Sales Support

Languages

Samoan
Professional

References

References available upon request.

Timeline

Processor/Production Forklift Operator

OBI Seafood
06/01/19 - 03/31/23

Process Controller/Processor/Warehouse Forklift Operator

Starkist Samoa Co.
05/01/09 - 08/01/19

Customer Service Representative/Dispatcher

American Samoa Telecommunication Authority
02/01/01 - 05/01/09

High School Diploma -

Fagaitua High School

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Afa Keti