Summary
Overview
Work History
Education
Skills
Websites
Certification
Projects
Coursecareers Profile
Timeline
Generic

AFAM DIKE

Valrico,FL

Summary

Highly motivated IT professional with a proven track record of providing excellent customer service and resolving technical issues, particularly within the Microsoft Azure environment. Seeking a Help Desk Support role to leverage my skills in troubleshooting, problem-solving, and communication.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Content Creator

YouTube
02.2020 - Current
  • Film and direct videos across multiple channels. Use Adobe Premiere Pro to edit each video, which results in 40% to 60% retention rates each upload.
  • Design thumbnails in Adobe Photoshop using best-practices to maximize click-through-rate; most videos have between 8% to 12% CTR.
  • Utilize social media platforms to market YouTube videos for maximum spreadability through TikTok, Instagram, X and YouTube community posts.

Associate/Delivery Driver

Hungry Howies
09.2020 - 07.2024
  • Provided service to guests at the counter by taking orders.
  • Closed the store effectively as needed.
  • Increased the store’s overall accuracy by 7% by the first 2 months of employment.
  • Trained and supervised other employees.

Help Desk Technician/IT Support Specialist

Choice Pharmacy
06.2019 - 08.2023
  • Provided Tier 1 and Tier 2 technical support to end-users, resolving issues related to Azure services and applications.
  • Troubleshooted and resolved complex technical issues, resulting in a 20% reduction in ticket resolution time.
  • Developed and maintained knowledge base articles to improve self-service capabilities for end-users.
  • Managed and created storage accounts in Azure Portal.
  • Deployed and configured Virtual Machines and Storage Accounts in Azure.
  • Escalated complex issues to higher-level support teams, ensuring timely resolution.

Education

Bachelor's Degree - Multimedia Studies/Graphic Design

Florida Atlantic University
FL, USA

Information Technology Professional Course -

CourseCareers

Skills

  • Azure services
  • Azure Portal
  • Azure CLI
  • PowerShell scripting
  • Windows Server
  • Linux
  • TCP/IP
  • DNS
  • Firewalls
  • VPNs
  • Problem-solving methodologies
  • Diagnostic tools
  • Escalation procedures
  • Active Directory
  • Group policy
  • Ticketing systems
  • Customer service
  • Communication
  • Problem solving
  • Teamwork

Certification

  • CourseCareers IT Professional
  • Google IT Support Professional Certification (In progress)

Projects

Implementing a Help Desk Ticketing System (osTicket) using Azure Virtual Machines, github.com/kikenene/osticket-prereqs, Azure Virtual Machines, osTicket, IIS Exploring Azure and Networking Concepts, github.com/kikenene/azure-network-protocols, Azure Virtual Machines, Active Directory

Coursecareers Profile

https://profile.coursecareers.com/afam.dike

Timeline

Associate/Delivery Driver

Hungry Howies
09.2020 - 07.2024

Content Creator

YouTube
02.2020 - Current

Help Desk Technician/IT Support Specialist

Choice Pharmacy
06.2019 - 08.2023

Bachelor's Degree - Multimedia Studies/Graphic Design

Florida Atlantic University

Information Technology Professional Course -

CourseCareers

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AFAM DIKE