AFANDE INKORAMUTIMA
Glendale,AZ
Summary
Customer service and hospitality professional with experience supporting guests in food service, front office, and safety-focused group home settings. Known for clear communication, calm issue resolution, and maintaining clean, organized, and compliant service areas while supporting diverse groups and team operations.
Overview
2
2
Certifications
9
9
years of professional experience
Work History
F&b attender
Chase sapphire Lounge the club phoenix
01.2026 - Current
- Food & Beverage service: Deliver food drink, and mobile orders delivered to guests tables with a focus on high food quality and time served
- Coordinated food and beverage service tasks to ensure seamless guest experiences.
- Guest interaction: welcoming visitors, answering questions regarding menu items and accommodating special dietary requests or inquiries.
- Maintained station readiness by restocking buffet lines and drink stations, icing glassware, and providing guest amenities.
- Ensured cleanliness and safety by promptly clearing used plates and glassware, tidying table and bar areas, and adhering to strict food safety and hygiene standards.
- Team collaboration: work closely with kitchen and staff, bartenders and housekeepers to ensure smooth daily operations
- Physical stamina: ability to stand for long periods and carry strays or stock supplies
- Communication: strong interpersonal and professional communication.
Administrative Assistant
Agrape Health Inc
Avondale, AZ
03.2022 - 01.2025
- Oversee a team of 15 staff in a 24-hour group home, ensuring resident safety, compliance, and well-being at all times.
- Coordinated housing, medical, and educational services by communicating effectively across teams and outside organizations.
- Resolved urgent situations and coordinated emergency, medical, and support services with outside agencies while maintaining composure under pressure.
- Train and supervise staff on safety procedures and service standards, and reduce errors by 30%.
- Provided attentive, individualized service to residents with diverse needs, demonstrating professionalism and empathy.
Front Office Customer Service
Solution Staffing Inc
Avondale, AZ
07.2017 - 03.2020
- Provided exceptional customer service to diverse clientele, resolving inquiries and complaints promptly and professionally, enhancing customer satisfaction.
- Anticipated potential issues and addressed them proactively, ensuring seamless operations and minimizing disruptions.
- Recognized as Employee of the Month four times for consistent, service-oriented performance.
- Coordinated staff schedules and logistics, optimizing service delivery and maintaining reliability.
Education
High School Diploma -
Glendale Community College
Phoenix, AZ08-2018
High School Diploma -
Maya High School
Phoenix, AZ05-2017
Skills
- Food service delivery
- Beverage service
- Mobile order processing
- Safety compliance
- Teamwork and multitasking
- Customer conflict resolution
- Flexible scheduling
Certification
CPR/AED Certified — American Heart Association.
KEY QUALIFICATIONS
- Bilingual: fluent in English and Kinyarwanda,and Swahili. comfortable serving a diverse, multicultural clientele.
- English (Fluent), Kinyarwanda (Fluent) Swahili
Timeline
F&b attender
Chase sapphire Lounge the club phoenix
01.2026 - Current
Administrative Assistant
Agrape Health Inc
03.2022 - 01.2025
Front Office Customer Service
Solution Staffing Inc
07.2017 - 03.2020
High School Diploma -
Glendale Community College
High School Diploma -
Maya High School