John Richard
IT Professional
Honolulu, HI,TX
Summary
Insightful Information Technology Manager with 20 years of IT leadership experience including oversight of infrastructure, application support and security services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Highly adept in request for proposal development, technology needs assessments and staff training.
Overview
2
2
years of post-secondary education
25
25
years of professional experience
Work History
Technical Service Desk Manager
BDF Law Group (Contractor)
Dallas, TX
02.2020 - Current
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination.
- Oversaw large portfolio of projects to support teams, report progress and influence positive outcomes for key stakeholders.
- Followed up with customers during and after installations to verify satisfaction.
- Worked cross-functionally within organization and external partners, integrators and vendors.
- Developed and maintained broad knowledge of applications and industry activity to stay aware of trends, issues and competitions.
- Educated prospects on product implementation and usage and answered technical and security questions.
- Installed, configured and tested equipment on specialized platforms.
- Created relationships with key decision-makers and served as external technical spokesperson.
- Analyzed and evaluated performance and optimized efficiency.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Helped streamline repair processes and update procedures for support action consistency.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Patched software and installed new versions to eliminate security problems and protect data.
- Maintained effective customer service by responding to service requests quickly.
ANALYSTS
NGD DEPLOYMENT, R&S Technologies
Phillips, TX
06.2019 - Current
- Image machines with Win 10, and validate the build Copy pro les and other user data/install applications from Windows 7 device and reload to Windows 10 Resolve any image issues Delivering excellent end user experiences Providing desk side and remote support for personal computing environments Installation and repair of computing equipment Provide training and consultation to end users Handling technically complex desktop support issues Implementing and supporting various hardware/systems required by the business unit Frequent interaction with multiple IT support personnel in Bartlesville and Houston Must be very experienced in documentation for installation, launch results.
IT CONSULTANT
R and S Technologies
Midland, TX
01.2011 - Current
- Migrated over 500 Windows 7 Pc’s to Windows 10 if they were not Windows 10 ready replaced them with windows 10 ready pc’s re networked North McKinney High School.
- This consisted of 11,000+ network drops, 25+ multimedia Celestron systems, and 2 Data centers Managed Technology for over 300 employees including mac products windows pc’s as well as IOS and android devices. Provided and was responsible for providing geological support to the Well Engineering Team and ensured high quality data and evaluation samples are delivered.
- Some general responsibilities include: Operations support, Reporting and Contract management.
- Monitor encountered geological sequences against prognosis.
- Manage rig-site collection and distribution of all well evaluation data requirements Managed a sales force and installation crew that serviced Sat.
- Communications for drilling rigs all over Texas Sold oil eld services to over 100 companies reaching and/or exceeding sales goals each and every quarter.
Acting IT Director Dallas Zoo
Zyrka
Dallas, TX
08.2019 - 05.2020
- Managed equipment upgrades, programming adjustments and billing information for 75+ Clients.
- Developed and implemented technical application support and information technology policies and procedures that advanced investment needs, outcomes and performance measurements to balance continuous innovation with responsible risk-taking.
- Fostered positive working environment that encouraged innovation, collaboration and accountability and managed end-user needs with functional and security responsibilities.
- Stayed abreast of technology advancements, emerging standards and IS regulations through constant Research, to meet strategic technology goals.
- Performed regular audits and tests of infrastructure and applications to prevent Ransomware and other intrusions.
- Developed, tracked and controlled information technology operating budgets and cost and benefit analyses for IT spending initiatives.
- Deployed, monitored and maintained system installation, upgrades and network integration to achieve Windows 10 Migration and security goals.
- Oversaw development and implementation of improvements to support and network operations.
- Interviewed, hired, trained and mentored staff by coaching daily, leading performance reviews and offering constructive feedback.
IT/GEOLOGICAL CONSULTANT
Stratagraph Well Logging
, LA
01.2009 - 01.2011
- Provided and was responsible for providing geological support to the Well Engineering Team and ensured high quality data and evaluation samples are delivered.
- Some general responsibilities include: Operations support, Reporting and Contract management.
- Monitor encountered geological sequences against prognosis.
- Manage rig-site collection and distribution of all well evaluation data requirements.
IT/GEOLOGICAL CONSULTANT
Patten Well Logging
Midland, TX
03.2008 - 01.2009
- Provided and was responsible for providing geological support to the Well Engineering Team and ensured high quality data and evaluation samples are delivered.
- Some general responsibilities include: Operations support, Reporting and Contract management.
- Monitor encountered geological sequences against prognosis.
- Manage rig-site collection and distribution of all well evaluation data requirements.
CAD AND PLANT AUTOMATION TECHNICIAN
OCTG
Midland, TX
08.2007 - 01.2009
- Edited and Designed material handling systems.
- This included wiring schematics as well as 2d and 3d renderings for steel mills worldwide Wired and re-programed Plant automation systems this involved wiring control boxes as well as working with third party contractors to program equipment that included inertia welder lathes and heat-treating machines.
- Managed and oversaw assembly and disassembly of conveyor systems all over the world Managed a crew of 20+ machinist and welders as well as.
- Ce personnel Sold equipment to customers in 14 different countries as well as in the US.
INTELLIGENCE SYSTEMS ADMINISTRATOR/ SYSTEMS CHIEF/ ANALYST
USMC
TwentyNine Palms, CA
08.2000 - 10.2005
- Drove bulk refueling unit as well as operated heavy equipment Designed and Implemented major upgrades to the intelligence network for the Marine Corps.
- I deployed these changes just prior to and during Operation Updated and maintained Intelligence Systems Standard Operating Procedures, and security protocols for my unit as well as 1st Marine Expeditionary Force Contributed to the roll-out of new Intelligence operating system for the Marine Corps that consisted of Linux servers as well as Windows servers and workstations.
- Lead Team that managed the SIPRnet for the Marine Corps in the US and in Iraq, Kuwait, and Afghanistan.
- Applied knowledge of data modeling and statistical analysis to note trends and draw conclusions
- Oversaw installation of software programs and hardware systems to meet requirements
- Evaluated and adopted new technologies to address changing industry needs
Education
M.D. - Petroleum Geology
UNIVERSITY oF TEXAS OFTHE PERMIAN BASIN
Odessa TX 08.2015 - 04.2016
Bachelor of Science - Geology
UNIVERSITY oF TEXAS OFTHE PERMIAN BASIN
Odessa TX 08.2013 - 05.2011
Bachelor of Science - Computer Science
National University
La Jolla, CA 08.2001 - 05.2005
Skills
Quality assurance
Maintenance & Repair
Planning and Coordination
Self-motivated professional
Analytical skills
Computer skills
Training & Development
Good telephone etiquette
Supervision
Customer service
Conference and meeting planning
Automated telephone systems
System updates
Company policies and procedures
Training and mentoring
Team Building
Accomplishments
- Net+ Linux + Formally Held MCSE Formally Held/Expired CCNE.
Timeline
Technical Service Desk Manager
BDF Law Group (Contractor)
02.2020 - Current
Acting IT Director Dallas Zoo
Zyrka
08.2019 - 05.2020
ANALYSTS
NGD DEPLOYMENT, R&S Technologies
06.2019 - Current
M.D. - Petroleum Geology
UNIVERSITY oF TEXAS OFTHE PERMIAN BASIN
08.2015 - 04.2016
Bachelor of Science - Geology
UNIVERSITY oF TEXAS OFTHE PERMIAN BASIN
08.2013 - 05.2011
IT CONSULTANT
R and S Technologies
01.2011 - Current
IT/GEOLOGICAL CONSULTANT
Stratagraph Well Logging
01.2009 - 01.2011
IT/GEOLOGICAL CONSULTANT
Patten Well Logging
03.2008 - 01.2009
CAD AND PLANT AUTOMATION TECHNICIAN
OCTG
08.2007 - 01.2009
Bachelor of Science - Computer Science
National University
08.2001 - 05.2005
INTELLIGENCE SYSTEMS ADMINISTRATOR/ SYSTEMS CHIEF/ ANALYST
USMC
08.2000 - 10.2005