Jordan S. Moton
Orlando
Summary
Technical professional prepared for challenging role leveraging extensive analytical skills to drive insights and improvements. Recognized for reliability and adaptability in dynamic environments. Strong focus on collaborating within teams and achieving key objectives through effective technical solutions.
Overview
9
9
years of professional experience
Work History
IT Service Desk Technical Analyst
Kessler Collection
01.2024 - Current
- Provide Tier 1 and Tier 2 support to corporate users across multiple locations, resolving technical issues via phone, email, and remote sessions.
- Troubleshoot issues related to Windows OS, Microsoft 365 applications, VPNs, printers, and mobile devices.
- Manage Active Directory tasks including user account provisioning, password resets, and permissions.
- Log, track, and escalate incidents in ServiceNow, maintaining detailed documentation for all support activities.
- Collaborate with networking and system admin teams to resolve escalated issues and support IT projects.
- Coordinated with external vendors during system implementations or upgrades, ensuring timely completion within project constraints.
Information Technology Specialist
US Army
01.2016 - 01.2023
- Delivered technical support for over 500 end-users, ensuring network connectivity, cybersecurity compliance, and system uptime.
- Installed, configured, and maintained computer hardware, software, and network systems in mission-critical environments.
- Administered Active Directory, performed regular backups, and supported classified and unclassified network environments.
- Provided training to users on new systems and applications, boosting operational efficiency.
- Set up network profiles, security permissions and file sharing systems.
Education
Bachelor of Arts - Music: Percussion & Recording Technology
Coastal Carolina University
Conway, SC12.2022
Associate of Arts - Business Administration
Coastal Carolina University
Conway, SC12-2022
Skills
- Technical analysis
- Data analysis
- Diagnostics and troubleshooting
- Remote technical support
- Effective communication
- Interpersonal and written communication
- Quality assurance
Honors And Leadership
- Overseas Service Ribbon, Kuwait & Iraq, 2020
- Global War on Terrorism Service Medal, 2020
- National Defense Service Medal, 2020
- President's/Dean's List, 2018
- Armed Forces Service Medal, 2020
- Eagle Scout, 2015
Timeline
IT Service Desk Technical Analyst
Kessler Collection
01.2024 - Current
Information Technology Specialist
US Army
01.2016 - 01.2023
Bachelor of Arts - Music: Percussion & Recording Technology
Coastal Carolina University
Associate of Arts - Business Administration
Coastal Carolina University
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