Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Nathan Landers

Louisville,KY

Summary

Experienced professional with over a decade of expertise in IT, customer service, and sales. Skilled at rapidly acquiring new knowledge and highly motivated to excel in challenging environments. Detail-oriented and dedicated to delivering exceptional results. Seeking exciting business opportunities to leverage skills for mutual growth and success.

Overview

9
9
years of professional experience

Work History

Service Desk Technical Analyst - Tier 2

Yum Brands Inc
06.2024 - Current
  • Authored technical requirement documentation to suit business goals and technological limits.
  • Used Linux bash scripting to resolve advanced user issues.
  • Maintained existing SQL databases for Pizza Hut restaurants.
  • Handled Tier 1 escalations to resolve revenue impacting issues quickly and efficiently
  • Used VM labs to test and troubleshoot scripts prior to rollout

Senior Service Desk Analyst

Yum Brands Inc
02.2024 - 06.2024
  • Worked with Franchise partners and owners to resolve issues with restaurant technology and software
  • Trained and mentored new personnel hired to fulfill Tier 1 service desk roles
  • Assessed additional needs based on training progress and collaborated with management to meet requirements
  • Used Meraki software to stage and troubleshoot Cisco routers and switches

Service Desk Analyst - Tier 1

Yum Brands Inc
10.2022 - 02.2024
  • Responded to user operational issues with POS computers, printers, monitors, networking
  • Entered service tickets into incident tracking system ServiceNow to facilitate faster problem identification and resolution.
  • Addressed user customer service concerns and decided when to escalate problems to specialist team members.
  • Collaborated with internal partners to effectively resolve user issues.
  • Engaged in user support interactions via telephone, chat and email platforms.

Repair Technician

Kroger
05.2020 - 10.2022
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Maintained inventory of repair supplies and ordered parts.
  • Utilized variety of tools and diagnostic equipment to complete repairs.
  • Inspected and tested, repaired and refurbished products for proper operation.
  • Repaired and tested electronic circuit boards, wiring and components.

Regional Operations Manager

T-Mobile
03.2017 - 05.2020
  • Completed new store startups: set up servers, networks, and necessary installations for new stores
  • Responsible for troubleshooting and managing VPN, Network Operations, Virtual Desktops, 16-port switches, PC's, routers and other devices for all locations
  • Completing brand audits monthly to ensure corporate compliance
  • Leading the implementation of policy changes within the organization
  • Updating floorplans according to latest marketing standards and planograms
  • Conducted investigations and resolutions for inventory discrepancies

Repair Technician

Honeywell
03.2016 - 03.2017
  • Diagnosed and repaired malfunctioning computer and medical equipment
  • Soldered replacement components on defective motherboards
  • Tested and calibrated repaired equipment to ensure customer satisfaction
  • Implemented organizational policies to increase repair efficiency

Education

No Degree - Computer Science

Western Kentucky University
Bowling Green, Ky

C#

Code Louisville
Louisville, Ky
09.2017

Front End Web Development - undefined

Code Louisville
Louisville, Ky
05.2017

Skills

  • Briefings, reports, and documentation
  • Coordination and collaboration
  • Diagnostics and troubleshooting
  • Technical writing
  • Technical analysis
  • Setup and installation
  • Technical support
  • Remote technical support
  • IT best practices

Timeline

Service Desk Technical Analyst - Tier 2

Yum Brands Inc
06.2024 - Current

Senior Service Desk Analyst

Yum Brands Inc
02.2024 - 06.2024

Service Desk Analyst - Tier 1

Yum Brands Inc
10.2022 - 02.2024

Repair Technician

Kroger
05.2020 - 10.2022

Regional Operations Manager

T-Mobile
03.2017 - 05.2020

Repair Technician

Honeywell
03.2016 - 03.2017

Front End Web Development - undefined

Code Louisville

No Degree - Computer Science

Western Kentucky University

C#

Code Louisville

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