Iulia Matei

Highly motivated and technology-inclined professional possessing strong troubleshooting capabilities and a customer-oriented attitude with a proven track record of excellence in customer service and technical support roles. Demonstrating a strong work ethic, adaptability, and exceptional interpersonal skills, excelling in unsupervised environments and quickly mastering new skills.

• Contributed articles to the "Did you know?" initiative at Emerson, aimed at increasing employee awareness of available knowledge articles and service catalogs.
• Played a key role in promoting collaborative culture among Perfect Execution (Service Desk) Teams, leading to improved utilization of knowledge articles.
• Acted as a committee member, contributing to project management processes and process improvements within the SD&O team.

In my leisure time, I find joy in outdoor exploration. As an avid hiker, I often challenge myself on scenic trails, connecting with nature and appreciating its beauty. When not hiking, I enjoy swimming for serenity and rejuvenation. These activities keep me active and offer a peaceful escape, ensuring I return to work refreshed.
As a dedicated parent, I engage in hobbies that enrich my life and foster a strong bond with my two young boys, aged 6 and 7. We love outdoor adventures, sports, arts and crafts, science experiments, and storytime adventures. These activities encourage creativity, teamwork, and exploration, creating lasting memories and nurturing their growth and curiosity.