Afreen Sayyed Howard

• Oversee daily front desk operations.

• Train and manage front office staff.

• Handle guest complaints and requests.

• Monitor occupancy and revenue.

• Maintain records and prepare reports.

• Enforce policies and security protocols.

• Coordinate with other departments.

• Ensure service quality and brand compliance.

• Ensured that all safety regulations were followed at all times.
• Implemented strategies for improving customer service standards across the department.
• Performed administrative tasks such as filing documents, answering phone calls and emails.

• Handle guest check-ins, check-outs, and inquiries.

• Manage reservations, payments, and records.

• Ensure smooth communication across departments.

• Resolve guest issues promptly.

• Securely manage room keys.

• Generate reports to support operations.

• Create a welcoming and satisfying guest experience.