Aferdita Skudrinja
Summary
A soon to be Bachelor of Science, Mathematics and Technology graduate with entry level experience specializing in information technology, system administration, trouble shooting, and technical support. Proficient at collaborative team work with diverse IT teams to recognize problem solving for complex technical issues. Seasoned to combine and provide customer and end user support to accomplish problem solving.
Overview
7
7
years of professional experience
Work History
Cashier
Lowes
06.2023 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Developed and managed relationships with customers to increase customer loyalty.
- Utilized POS system to handle customer cash and credit card transactions.
Teller
New York Community Bank
10.2020 - 10.2021
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
Concierge
Bridge Street Residential
01.2019 - 06.2019
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Cashier
Target
02.2016 - 01.2019
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Bachelor of Science - Information Technology
SUNY Empire State College
Saratoga Springs, NY12.2023
Associate of Science - Information Technology
SUNY Empire State College
Saratoga Springs, NY05.2021
High School Diploma -
Tottenville High School
Staten Island, NY06.2016
Skills
- information technology
- Troubleshooting
- Team leadership
- Disaster Recovery
- Critical Thinking
- Multitasking and Organization
- Client Support
- Technical Support
- Analytical Thinking
- Help Desk Support
- hardware and software configuration
Timeline
Cashier
Lowes
06.2023 - Current
Teller
New York Community Bank
10.2020 - 10.2021
Concierge
Bridge Street Residential
01.2019 - 06.2019
Cashier
Target
02.2016 - 01.2019
Bachelor of Science - Information Technology
SUNY Empire State College
Associate of Science - Information Technology
SUNY Empire State College
High School Diploma -
Tottenville High School