Verica Dimova

• Completed thorough research into the assigned topics.
• Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
• Ensured accuracy and consistency in all written materials through diligent proofreading and editing.
• Performed keyword research to optimize content for SEO.
• Edited and proofread content to confirm proper grammar, quality and consistency with AP style.
• Crafted SEO-friendly content for websites and blog posts to increase organic traffic.
• Formatted content to adhere to industry-specific style guides.
• Developed comprehensive style guides outlining voice, tone, language usage guidelines which improved overall brand consistency throughout various forms of communication.
• Optimized web pages for search engines using keyword research and on-page SEO techniques.
• Planned executed and analyzed content campaigns with a focus on driving conversions, meeting KPIs, and improving overall ROI.
• Managed competing deadlines with efficiency.
• Checked reference sources to verify dates, facts and statistics.
• Reviewed articles for grammar, spelling, punctuation, syntax, accuracy, and compliance with quality standards.
• Utilized SEO techniques to optimize content for search engine rankings.
• Improved content quality by conducting thorough research and incorporating industry trends.

Responsible for: Planning, Preparing, and Lessons Delivery.

Curriculum Development: Created lesson plans that aligned with the curriculum and met the learning needs of adult students.

Material Preparation: Prepared over 1000 teaching materials, such as textbooks, worksheets, and multimedia resources.

Cultural Sensitivity: I am highly aware of and sensitive to the diverse cultural backgrounds of adult learners.

Record Keeping: Maintained accurate records of attendance, grades, and other administrative tasks for more than 1000 students.

Continuous Learning: In line with the latest teaching methodologies and ESL education trends

Managed time efficiently in order to complete all tasks within deadlines.

Organized and detail-oriented with a strong work ethic.

Used critical thinking to break down problems, evaluate solutions and make decisions.

Strengthened communication skills through regular interactions with others.

Learned and adapted quickly to new technology and software applications.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Maintained a high level of product knowledge to provide accurate information and support to customers.
• Utilized CRM systems to accurately track customer interactions and update account information.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Actively participated in weekly team meetings, discussing challenges faced as well as solutions implemented towards improving overall departmental performance.
• Delivered comprehensive product support, assisting customers with troubleshooting and usage guidance.
• Communicated with clients regarding account services, statements, and balances.
• Resolved concerns with products or services to help with retention and drive sales.
• Conducted thorough research to inform accurate, informative, and timely content pieces for the healthcare industry.
• Performed keyword research to optimize content for SEO.
• Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
• Sent emails to existing and new customers to provide information or promote new products and offers.
• Educated customers about billing, payment processing and support policies and procedures.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.

• Enhanced brand visibility with the development of high-quality, targeted content.
• Crafted original, AI-free psychological content for the company’s platform.
• Wrote detailed articles, each exceeding 3000 words.
• Conducted extensive research to ensure accuracy and depth.
• Collaborated with PhD professionals for content review and quality assurance.
• Consistently ranked among the top writers for delivering high-quality work.

• Ensured accuracy and consistency in all written materials through diligent proofreading and editing.
• Performed keyword research to optimize content for SEO.
• Wrote and edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating, and authentic approach.
• Edited and proofread content to confirm proper grammar, quality and consistency with AP style.
• Optimized web pages for search engines using keyword research and on-page SEO techniques.
• Keyword search, meta description in WP, text editing and linking, adding images in WP, and optimization.

• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Analyzed market trends and competitor activities to create competitive advantages.
• Translation and interpretation.
• Responsible for business and legal English, as well as international exams TOEFL, IELTS, CAE, and CPE.

• Established clear expectations for behavior, promoting a respectful classroom culture conducive to learning.
• Tutored and assisted students to help with English language comprehension and mastery.
• Graded students work based on completion, timeliness and accuracy and kept detailed records of grades.
• Held parent-teacher conferences to communicate sensitive issues with parents.
• Maintained strong communication with parents, keeping them informed of their child''s progress in language acquisition and academic performance.
• Organized tutoring sessions for struggling learners after school hours, providing personalized assistance in areas requiring additional support.
• Worked one-on-one with students needing individualized attention and developed with special learning plans for struggling people.
• Integrated multimedia resources into lessons to enhance engagement and comprehension of complex topics.
• Authored tests and quizzes to evaluate student learning and comprehension.