Afifa Makke
Beirut
Summary
Experienced professional, skilled in account and production management, with a strong track record in cultivating client relationships and driving business growth. At The Channel, I significantly boosted client retention and satisfaction through effective project management and collaborative teamwork.
Expert in schedule optimization and marketing, consistently delivering impactful results and maximizing team productivity.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Account Manager
The Channel
12.2022 - Current
- Developed long-lasting client relationships by providing exceptional customer service and support.
- Enhanced communication between departments for more effective problem-solving and collaboration.
- Coordinated efforts across teams to ensure seamless delivery of products and services to clients.
- Developed deep knowledge of customer businesses and relationship to company objectives.
- Analyzed data on client behavior patterns to inform future account management strategies, resulting in higher retention rates.
- Sold new services to maximize revenue potential.
- Boosted client satisfaction by effectively managing and resolving account issues.
- Prepared client budgets by reviewing client billing and managing monthly invoices.
- Developed and implemented strategies to increase client retention.
Account Manager
Joe Fish
04.2022 - 12.2022
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Senior Account Executive
SSUP
01.2021 - 03.2022
- Increased account retention by building strong relationships with clients and addressing their needs promptly.
- Collaborated with cross-functional teams to ensure timely delivery of services, resulting in high customer satisfaction.
Production Manager
The Council For Visual Affairs
06.2016 - 02.2020
- Optimized scheduling processes to maximize team productivity during pre-production, shooting, and post-production stages.
- Supervised all aspects of casting calls from initial advertisement creation through auditions up until final talent selection for various projects.
- Established strong relationships with key stakeholders such as clients, talent agencies, location managers, and equipment rental companies that facilitated successful project outcomes.
- Developed creative concepts for video projects, resulting in engaging and impactful content.
- Streamlined project workflows for increased efficiency and timely delivery of final products.
- Implemented quality control measures for consistently superior video output across all productions.
- Time managed multiple simultaneous projects by setting priorities based on deadline requirements and available resources.
Production Manager
Clandestino Films
01.2014 - 05.2016
- Optimized scheduling processes to maximize team productivity during pre-production, shooting, and post-production stages.
- Supervised all aspects of casting calls from initial advertisement creation through auditions up until final talent selection for various projects.
- Managed cross-functional teams to produce high-quality videos that met client specifications.
Education
Bachelor of Arts - Audiovisual Arts
Balamand University, ALBA
Beirut, Lebanon2013
Skills
- Business Development
- Schedule Management
- Advertising
- Staff Management
- Teamwork and Collaboration
- Account Management
- Client Relationship Building
- Project Management
- Marketing
Certification
Digital Marketing
Languages
Arabic
Native language
English
Proficient
C2
French
Intermediate
B1
Timeline
Senior Account Manager
The Channel
12.2022 - Current
Account Manager
Joe Fish
04.2022 - 12.2022
Senior Account Executive
SSUP
01.2021 - 03.2022
Production Manager
The Council For Visual Affairs
06.2016 - 02.2020
Production Manager
Clandestino Films
01.2014 - 05.2016
Bachelor of Arts - Audiovisual Arts
Balamand University, ALBA