Afiya Alleyne
Brooklyn
Overview
12
12
years of professional experience
Work History
Retail Sales Supervisor (Captain)
01.2021 - Current
- Analyze sales reports and adjust sales targets as necessary
- Develop and execute strategies to drive sales and increase customer
- Managing and maintaining inventory levels with emphasis on product placement
- Facilitate talent development with the focus on standards and customer satisfaction
- In charge of the kid’s department, toys and big ticket (mattresses and furniture)
Counter Manager (Lancôme)
01.2018 - 01.2021
- Lead and motivate a team of beauty consultants to deliver exceptional customer service
- Create a welcoming atmosphere that encourages customers to explore and engage with the brand
- Conduct regular training sessions on product knowledge, application techniques, and sales skills
Beauty Manager (Impulse Beauty)
01.2017 - 01.2018
- Provide regular reports on sales performance, customer feedback, and team activities to upper management
- Conduct regular audits and coordinate with suppliers for restocking
- Manage and motivate a team of beauty consultants
Counter Manager (Shiseido)
Macy's Department
01.2016 - 01.2017
- Managing a team of beauty consultants, providing training, and ensuring high levels of customer service
- Setting and achieving sales targets, analyzing sales data, and implementing strategies to boost performance
- Providing product demonstrations to help customers choose appropriate Products
Counter Manager (Dermablend)
Macy’s
01.2015 - 01.2016
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
- Trained team members in successful strategies to meet operational and sales targets
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets
Sales Associate (Jo Malone)
Macy, Department Store
01.2013 - 01.2015
- Identifying opportunities for business growth with existing clients by cross-selling
- Improve sales performance, through customer demographics to support business
- Providing product demonstrations to help customers choose appropriate products
Education
General Education Development - undefined
New York Education Department
undefined
University of the West Indies
undefined
Piper High School
FloridaSkills
- Inventory management
- Customer service
- Staff supervision
- Multitasking and organization
- Store opening and closing
Timeline
Retail Sales Supervisor (Captain)
01.2021 - Current
Counter Manager (Lancôme)
01.2018 - 01.2021
Beauty Manager (Impulse Beauty)
01.2017 - 01.2018
Counter Manager (Shiseido)
Macy's Department
01.2016 - 01.2017
Counter Manager (Dermablend)
Macy’s
01.2015 - 01.2016
Sales Associate (Jo Malone)
Macy, Department Store
01.2013 - 01.2015
General Education Development - undefined
New York Education Department
undefined
University of the West Indies
undefined
Piper High School