Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Passenger Conductor Trainee
Amtrak
New York, NY
05.2024 - Current
Monitored and managed safety measures for train travel.
Addressed passenger inquiries in a polite and informative manner, elevating overall customer service standards.
Communicated through various methods to conduct train movement.
Signaled crew members, utilizing hand or flag signals, radio communications and lantern.
Contributed to on-time performance by swiftly addressing any operational issues or delays.
Performed air brake and electrical connection coupling.
Supported train maintenance teams by reporting observed equipment malfunctions or damage promptly, minimizing disruptions to service schedules.
Participated in regular training sessions to stay updated on industry best practices and improve personal performance as a conductor.
Enhanced safety measures by strictly adhering to railroad regulations and conducting thorough pre-departure inspections.
Provided prompt assistance during emergencies, coordinating evacuation efforts when necessary for passenger safety.
Used strong communication skills to direct multiple musicians in rehearsals and performances.
Conductor Engineer Trainee
Southeastern Pennsylvania Transit Authority
Philadelphia, PA
06.2023 - 05.2024
Signaled crew members, utilizing hand or flag signals, radio communications and lantern.
Communicated through various methods to conduct train movement.
Made public announcements enroutes and delays.
Signaled to engineers regarding train stopping, starting, directional switches or emergencies.
Received information regarding train or rail problems from dispatchers or from electronic monitoring devices.
Checked tickets and passenger information to verify payment, destinations and special considerations.
Maintaining alertness, awareness and vigilance, as well as clear, effective verbal communication skills in the performance of work.
Satisfactory attendance and safe work record including FRA hour of service.
Ability to adapt to variable and often changing work hours from type I and II jobs.
Working in all types of weather Ie: Heat , Cold, sleet, snow and rain.
Ability on getting on/off train equipment between cars, bending, easily and safely ride the side of trains, and lift of multitude equipment.
EMT-Basic
AMR ambulance service
Philadelphia, PA
04.2019 - Current
Determined medical and safety requirements at emergency scene by assessing medical status of ill or injured persons.
Administered basic life and advanced life support to patients at scene, en route to hospital and pre-hospital settings.
Remained up to date with current standards of care, equipment functions and certifications, licenses and registrations.
Protected self and others to prevent risk of communicable diseases and comply with safety regulations and procedures.
Responded to emergencies by choosing route, observing traffic conditions and avoiding dangerous situations by maintaining communications with dispatcher.
Completed and submitted field care report, patient billing and trip ticket and daily driver unit checkout form to facilitate record-keeping requirements.
Participated in community programs to maintain company image and establish strong community relations..
Served as principal liaison between emergency medical response department and other city departments, public organizations and private agencies.
Shelter Supervisor
Jogan Health
Chicago
10.2022 - 02.2023
Oversee day-day Operations
Follow City of Chicago SOG,SOP
Conduct Staff Evaluation to acknowledge Staff Achievements & Satisfactory performance
Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
Oversaw staff development through in-depth trainings, workshops, seminars and other learning opportunities.
Referred families to shelters, legal resources and educational programs.
Coordinated individual referrals to obtain community services, advocated for client needs and resolved roadblocks.
Worked flexible hours; night, weekend, and holiday shifts.
Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Identified and resolved unauthorized, unsafe or ineffective practices.
Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
Mobile Vaccination Lead
Favorite HealthCare Staffing/Jogan Health
Portland, OR
11.2021 - 03.2022
Following CDC and OSHA requirements
Accomplished multiple tasks within established timeframes.
Maximized performance by monitoring daily activities and mentoring team members.
Evaluated employees' strengths and assigned tasks based upon experience and training.
Executed record filing system to improve document organization and management.
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
Identified and resolved unauthorized, unsafe or ineffective practices.
Motivated and trained employees to maximize team productivity.
Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
Emergency Communication Specialist/Project Manager
Children’s Hospital of Philadelphia
Philadelphia, PA
03.2020 - 02.2021
Handled inbound contacts and provided customer service according to departmental policies and procedures.
Responded to high volume of phone and email requests to provide logistics information.
Maintained accurate records and updated files using electronic EPIC database.
Completed daily reports, forms and other documentation accurately to avoid errors in patient care.
Received incoming telephone and alarm system calls regarding emergency and non-emergency situations and dispatched appropriate police, fire and ambulatory services to premises.
Relayed latest information to first responders via electronic means, telephone calls and radio responses.
Automated document flow by ensuring logbooks and fire, accident and emergency reports were maintained with 100% accuracy.
Carried out day-day-day duties accurately and efficiently.
Developed and initiated projects, managed costs, and monitored performance.
Identified plans and resources required to meet project goals and objectives.
Managed projects from procurement to commission.
Modified and directed project plans to meet organizational needs.
Provided management for internal personnel, contractors and vendors.
Fire Direction Specialist/ Project Manager
New Jersey Army National Guard/ Army Reserve
Morristown, NJ
01.2012 - 05.2020
Leads, supervises, and serves as a member of a fire direction element and operations section of a field artillery unit
Administration and logistics For a battery, battalion, and division level
Oversaw teams planning, implementing and realigning field and base operational strategies.
Managed all aspects of administrative and personnel needs of ground supply operations.
Handled administrative requirements, maintained records and submitted operational reports.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
Set, enforced and optimized internal policies to maintain responsiveness to demands.
Identified and resolved unauthorized, unsafe or ineffective practices.
Identified plans and resources required to meet project goals and objectives..
Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
Modified and directed project plans to meet organizational needs.
Oversaw high profile projects for by planning, designing, and scheduling phases.
Updated operational methods, oversaw accounting procedures, tracked information and compiled data to improve efficiency.
EMT-Basic
Crozer Keystone EMS
Upper Darby, PA
03.2021 - 03.2022
Determined medical and safety requirements at emergency scene by assessing medical status of ill or injured persons.
Administered basic life and advanced life support to patients at scene, en route to hospital and pre-hospital settings.
Remained up to date with current standards of care, equipment functions and certifications, licenses and registrations.
Protected self and others to prevent risk of communicable diseases and comply with safety regulations and procedures.
EMT-B
McCabe Ambulance
Bayonne, NJ
10.2018 - 04.2019
Basic life support
911 city of Bayonne and Hoboken
Treatment of the sick and Injured
Bilingual - Spanish
Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
Conducted equipment and vehicle checks to maintain continuous and safe operation.
Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival..
Determined medical and safety requirements at emergency scene by assessing medical status of ill or injured persons.
Administered basic life and advanced life support to patients at scene, en route to hospital and pre-hospital settings.
Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
Identified and resolved unauthorized, unsafe or ineffective practices.
EMT-Basic
Alert Ambulance Service
Teterboro, NJ
10.2016 - 01.2018
Determined medical and safety requirements at emergency scene by assessing medical status of ill or injured persons.
Administered basic life and advanced life support to patients at scene, en route to hospital and pre-hospital settings.
Remained up to date with current standards of care, equipment functions and certifications, licenses and registrations.
Protected self and others to prevent risk of communicable diseases and comply with safety regulations and procedures.
Completed and submitted field care report, patient billing and trip ticket and daily driver unit checkout form to facilitate record-keeping requirements.
Education
Initial Norac Qualifications
SEPTA Rules Department
Philadelphia, PA
07.2023
National Emergency Management Basic Academy - Emergency Management
Passenger Service Supervisor | Baggage Service at Samsic Assistance Canada IncPassenger Service Supervisor | Baggage Service at Samsic Assistance Canada Inc