Nicole A Tate
Camden
Summary
Proven track record of enhancing customer satisfaction and safety at PATCO, adept in addressing maintenance and service issues efficiently. Skilled in customer service and active listening, I excel in fast-paced environments, significantly reducing safety incidents. My dependability and energetic work attitude drive operational excellence and team growth.
Skilled in team leadership, conflict resolution, and adapting to dynamic environments. Known for effective communication, problem-solving abilities, and delivering results.
Overview
17
17
years of professional experience
Work History
Station Supervisor /Passenger Service Supervisor
PATCO
08.2024 - Current
- Addressed maintenance issues promptly, minimizing downtime due to equipment malfunctions or facility repairs.
- Reduced safety incidents by enforcing strict adherence to regulations and company policies.
- Maintained high levels of customer satisfaction with prompt resolution of issues and concerns.
- Managed daily operations for a smooth-running station environment, ensuring timely service to customers
- Monitor conditions in stations to allow for safe, timely and dependable movement of customers
Bridge Toll Collector
PRWT Services Inc.
01.2024 - Current
- Enhanced customer satisfaction by providing efficient service in toll collection and transaction processing.
- Assisted in maintaining a safe environment for travelers through vigilant monitoring of the toll plaza area.
- Addressed customer concerns and inquiries, providing information on toll rates, policies, and available payment options.
- Upheld company standards for professional demeanor, consistently delivering courteous service under all circumstances.
- Collected tolls, provided change and issued receipts to motorists quickly to maintain traffic flow.
- Communicated in English and Sign Language to assist motorists and respond to inquiries concerning tolls, directions and routes.
Claims Representative Associate/ PIP Adjuster
GEICO
01.2016 - 08.2024
- Enhanced customer satisfaction with prompt and accurate claim settlements.
- Provided excellent customer service by addressing concerns and answering questions promptly and professionally.
- Served as a mentor to junior staff members, providing guidance and support for their professional growth within the organization.
- Worked productively in fast-moving work environment to process large volumes of claims.
Front Desk Agent
Houston Airport Marriott At George Bush Intercontinental
06.2015 - 01.2016
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Increased customer loyalty with exceptional communication skills and personalized service..
- Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
Flight Attendant
Delta Airlines Global Services
03.2008 - 10.2013
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
Education
Sign Language Interpretation Program
John A Logan College
Carterville, IL09.2005
Skills
- Dependability
- Energetic work attitude
- Customer Service Expert
- Adaptive Team player
- Strong Organizational Skills
- Active listening Skills
- Courteous Demeanor
- Operational efficiency
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
American Sign Language
Professional Working
Timeline
Station Supervisor /Passenger Service Supervisor
PATCO
08.2024 - Current
Bridge Toll Collector
PRWT Services Inc.
01.2024 - Current
Claims Representative Associate/ PIP Adjuster
GEICO
01.2016 - 08.2024
Front Desk Agent
Houston Airport Marriott At George Bush Intercontinental
06.2015 - 01.2016
Flight Attendant
Delta Airlines Global Services
03.2008 - 10.2013
Sign Language Interpretation Program
John A Logan College
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