Samantha Delgado
Chicago,IL
Summary
Dedicated and dependable professional with experience in passenger assistance, customer service, retail operations, and teamwork. Skilled at assisting customers and passengers with diverse needs while maintaining a friendly, professional, and efficient approach. Bilingual, self-motivated, attentive to detail, and committed to providing excellent service in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Passenger Service Assistant
Prospect Airport Service
08.2021 - Current
- Assisted inbound and outbound airline passengers with wheelchair and aisle-chair services, enhancing mobility and comfort.
- Escort passengers safely and efficiently to departure gates, pickup locations, restaurants, restrooms, and designated animal relief areas.
- Provide baggage assistance to passengers during arrivals and departures.
- Supported passengers with hearing or visual impairments by providing tailored assistance and ensuring clear communication.
- Communicate professionally with passengers while helping ensure a positive airport experience.
- Collaborated with team members to address passenger needs and facilitate seamless daily operations.
Sales Associate
PetSmart
01.2021 - 08.2021
- Delivered friendly customer service, assisting customers in locating products tailored to their pets' needs.
- Recommended suitable pet products and brands, ensuring customers found optimal solutions for their pets.
- Educated customers on benefits of rewards program, facilitating enrollment and enhancing customer loyalty.
- Operated cash registers, processed customer payments, and accurately bagged merchandise.
- Assisted customers with online order pickups and curbside pickup services.
- Restocked merchandise and maintained organized shelves and inventory levels.
Education
High School -
Eric Solorio Academy
Chicago06-2019
Skills
- Bilingual
- Customer Service
- Passenger Assistance
- Communication
- Teamwork
- Dependability
- Cash Handling
- Problem Solving
- Self-Motivated
- Time Management
- Inventory & Restocking
Timeline
Passenger Service Assistant
Prospect Airport Service
08.2021 - Current
Sales Associate
PetSmart
01.2021 - 08.2021
High School -
Eric Solorio Academy