Leslie Ramirez
Oak Lawn,IL
Summary
Highly skilled in passenger services, with broad experience ensuring comfort and safety for travelers on various modes of transportation. Demonstrates strengths in effective communication, problem-solving, and providing high-quality customer service. Known for maintaining calm under pressure and creating positive experiences that enhance customer satisfaction and loyalty. Well-versed in transit operations and skilled in resolving conflicts. Compassionate in helping people of limited mental or physical capacity have safe, enjoyable experiences.
Overview
3
3
years of professional experience
Work History
Passenger Service Assistant
Prospect Airport Services
Chicago, Illinois
10.2021 - Current
- Assisted passengers with limited mobility in navigating stairs, ramps and aisles.
- Assisted passengers with directions and procedures for boarding.
- Pushed wheelchairs with passengers through terminal and gate areas to ease transport.
- Provided wheelchair assistance to disabled passengers as needed.
- Protected passengers' baggage from loss, theft and damage through proper handling and oversight.
- Kept passengers informed by announcing important information about itineraries, flights and luggage.
- Made sure passengers felt welcomed and taken care of.
- Assessed passenger's needs and abilities to deploy correct mobility equipment.
Education
High School Diploma -
Marie Sklodowska Curie Metropolitan High School
Chicago, Illinois05-2023
Associate of Applied Science -
Moraine Valley Community College
Palos Hills, ILSkills
- Bilingual
- Patience and tolerance
- Disability assistance awareness
- Airport safety protocols
- Professionalism and poise
- Passenger assistance
Timeline
Passenger Service Assistant
Prospect Airport Services
10.2021 - Current
High School Diploma -
Marie Sklodowska Curie Metropolitan High School
Associate of Applied Science -
Moraine Valley Community College