Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Afnan Ahmed

Islandia,NY

Summary

Dedicated sales professional with five years of experience with At&t, consistently meeting and exceeding sales goals. Skilled in providing exceptional customer service, identifying client needs, and offering tailored solutions to drive sales and customer satisfaction. Strong background in upselling, problem-solving, and building long-term customer relationships. Passionate about staying up to date with industry trends to deliver the best solutions for customers.

Overview

9
9
years of professional experience

Work History

Retail Sales Professional

AT&T
Bethpage, NY
02.2020 - 01.2025
  • Consistently met or exceeded individual sales goals for wireless, internet, and bundled services.
  • Assisted customers by understanding their needs and recommending the best AT&T products and services.
  • Developed strong customer relationships, resulting in repeat business and referrals.
  • Successfully upsold and cross-sold products, increasing revenue and enhancing customer satisfaction.
  • Maintained a high level of product knowledge to effectively educate customers and address concerns.
  • Provided support for billing inquiries, service issues, and troubleshooting, ensuring a positive customer experience.
  • Helped train new team members by sharing sales techniques and customer service best practices.

Assistant Store Manager

AutoZone
Central Islip , NY
06.2018 - 02.2020


Friendly and reliable Assistant Manager with experience at AutoZone. Skilled in helping customers, managing inventory, and supporting the team. Comfortable with handling day-to-day store tasks, keeping things organized, and making sure customers have a great experience.

Warehouse Associate

Genetcoinc
Ronkonkoma, NY
04.2017 - 06.2018


Hardworking and reliable Warehouse Associate with experience in inventory management, order fulfillment, and logistics operations. Skilled in operating warehouse equipment, maintaining accurate stock records, and ensuring efficient workflow. Strong attention to detail, ability to work in fast-paced environments, and committed to safety and teamwork.


Customer Service Representative

Dunkin Dounts
Hauppauge, NY
03.2016 - 04.2017


Friendly and efficient Guest Service Associate with experience in fast-paced food service environments. Skilled in cash handling, order processing, and customer service. Able to multitask, work well under pressure, and maintain a clean and organized workspace while providing a great customer experience.


Education

Some College (No Degree) - Criminal Justice

Suffolk County Community College
Selden, NY

Skills

  • Sales & Customer Relationship Management
  • Product Knowledge (Wireless, Internet, TV Services)
  • Upselling & Cross-Selling
  • Consultative Selling & Needs Assessment
  • Problem-Solving & Conflict Resolution
  • CRM Software & Data Management
  • Team Collaboration & Leadership
  • Strong Communication & Negotiation

Languages

English
Full Professional
Urdu
Full Professional
Hindi
Full Professional
Bengali
Limited
Punjabi
Limited

Timeline

Retail Sales Professional

AT&T
02.2020 - 01.2025

Assistant Store Manager

AutoZone
06.2018 - 02.2020

Warehouse Associate

Genetcoinc
04.2017 - 06.2018

Customer Service Representative

Dunkin Dounts
03.2016 - 04.2017

Some College (No Degree) - Criminal Justice

Suffolk County Community College
Afnan Ahmed