Afnan Ashri
San Antonio,TX
Summary
Multi-talented Support Specialist effective at managing information, technical concerns and team member support needs with speed and efficiency. Self-directed and knowledgeable with excellent relationship building and critical thinking skills.
Overview
3
3
years of professional experience
Work History
IT Support
Texas Auto Save LLC
09.2023 - Current
- Created user accounts and assigned permissions.
- Installed and configured operating systems and applications.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Monitored system performance to identify potential issues.
- Monitored systems in operation and quickly troubleshot errors.
Family Support Specialist/Case Manager/IT Support
Children Shelter
01.2023 - 09.2023
- Worked with community resources to engage youth in pro-social activities and help families access services
- Maintained working knowledge of community resources and provide assistance, and support to families enabling them to access community resources
- Schedules visits (home and/or telehealth) based upon individual needs and at the convenience of the family
- Scheduled visits should include delivery of curricula and coaching, review of family goals, referrals to appropriate resources, and accurate documentation of client contact and progress
- Ensures all case notes are documented accurately and timely in accordance with funding requirements
- Responsible for entering case notes and uploading necessary forms into agency database.
- Set up PCs, projectors and microphones for use in video conferencing rooms.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
IT Technician
School of Optometry
11.2020 - 06.2022
- Resolved problems or concerns to satisfaction of involved parties
- Trained new employees to perform duties
- Calculated inventory and ordered appropriate supplies to meet expected demands
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages
- Oversaw financial management, budget management, accounting and payroll activities
- Reviewed daily financial reports and reconciled accounts to keep information current and accurate
- Verified outdated data and implemented necessary changes to records
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data
- Reviewed and updated account information in company computer system.
Education
Bachelor of Science - Undergrad Computer Information System
University of The Incarnate Word
San Antonio, TX05.2022
Skills
- Application installations
- Troubleshooting and diagnostics
- System upgrades
- Computer configurations
- Customer support
- Service desk support
- Technical Troubleshooting
- Hardware upgrades
- Imaging laptops/PC
- Apple/Android knowledge
- Goal Setting
- Documentation and Reporting
- Budget Management
- Help Desk Support
- Data Entry
- Application Installations
- Microsoft Windows and Office
Languages
Arabic
English
Timeline
IT Support
Texas Auto Save LLC
09.2023 - Current
Family Support Specialist/Case Manager/IT Support
Children Shelter
01.2023 - 09.2023
IT Technician
School of Optometry
11.2020 - 06.2022
Bachelor of Science - Undergrad Computer Information System
University of The Incarnate Word
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