Afnan Isweis
USA
Summary
HR professional with solid background in employee management and recruitment strategies. Proven ability to streamline HR processes and foster collaborative work environment. Reliable team player with flexible approach to changing business needs and strong interpersonal and organizational skills.
Overview
12
12
years of professional experience
Work History
HR Associate Partner
Amazon
05.2018 - Current
- Partnered with HR and operations leaders to resolve attendance issues, ensure accurate timekeeping, and implement fair and consistent corrective actions.
- Supported employee onboarding, engagement programs, and performance management processes to enhance the overall employee experience.
- Fostered an inclusive workplace by addressing employee concerns with empathy, discretion, and sound judgment.
- Acted as a trusted advisor to managers, providing coaching and guidance on employee relations, leadership development, and conflict resolution.
- Leveraged data and metrics to identify trends in attendance, attrition, and engagement; developed and executed targeted action plans to drive improvement.
- Promoted adoption of HR systems and self-service tools to streamline processes and support continuous improvement initiatives.
- Collaborated across multiple levels of the organization, from front-line employees to senior leadership, to advocate for equitable and transparent practices.
- Supported change management and innovation initiatives that strengthened workplace culture and aligned with business goals.
- Demonstrated strong business acumen and customer obsession by balancing operational needs with employee experience priorities.
Quality Associate / Ambassador (Inbound & Outbound Operations)
Amazon
05.2018 - 11.2023
- Oversaw quality and compliance across inbound and outbound operations, training and mentoring over 80 associates.
- Coordinated with HR to resolve attendance issues, support corrective actions, and ensure accurate timekeeping.
- Collected and analyzed process data to identify improvement opportunities and support operational decision-making.
School Administrator
The Jordanian board of education
02.2016 - 03.2018
- Managed daily school operations, overseeing staff, students, and administrative functions.
- Handled registration, attendance, post-exam coordination, and communication with the Ministry of Education.
- Streamlined academic scheduling and examination procedures by integrating digital tools to improve efficiency.
HR Assistant
The Landmark Hotel
01.2014 - 01.2016
- Supported HR administration including recruitment coordination, onboarding, and employee record management.
- Handled confidential employee data, processed HR documentation, and supported payroll preparation.
- Assisted with employee engagement and training coordination initiatives.
- Streamlined benefits administration by facilitating open enrollment sessions and maintaining accurate records.
Education
Master of Human Resource Management - Human Resource Management
The George Washington University
DC, USADiploma - Medical Assisting
Dawn Career Institute
Newark, DE01.2019
Bachelor of Arts - English Language and Literature
University of Jordan
Amman, Jordan01.2016
Skills
- HR analytics
- Microsoft office
- Recruitment management
- Training coordination
- Employee recognition
- Employee relations
- Onboarding process
- Diversity and inclusion
- Benefits administration
- HRIS management
- Scheduling
Timeline
HR Associate Partner
Amazon
05.2018 - Current
Quality Associate / Ambassador (Inbound & Outbound Operations)
Amazon
05.2018 - 11.2023
School Administrator
The Jordanian board of education
02.2016 - 03.2018
HR Assistant
The Landmark Hotel
01.2014 - 01.2016
Diploma - Medical Assisting
Dawn Career Institute
Bachelor of Arts - English Language and Literature
University of Jordan
Master of Human Resource Management - Human Resource Management
The George Washington University