Overview
Work History
Education
Skills
Languages
Timeline
Generic

AFNAN NAGHYAL

Lansing,MI

Overview

5
5
years of professional experience

Work History

JR. System Administrator

Okemos Public Schools
10.2023 - Current
  • Optimized server capacity through regular maintenance and resource allocation adjustments.
  • Enhanced security measures with the implementation of patches and updates in a timely manner.
  • Boosted end-user productivity by providing training on essential applications and systems usage best practices.
  • Contributed to disaster recovery planning efforts, building resilience against potential threats or incidents.
  • Performed day-to-day LAN and WAN administration, maintenance, and support.
  • Using Artic Wolf and Sentinelone (S1) to monitor and maintain best security practices.
  • Managed user accounts, permissions, and security groups in Active Directory.
  • Troubleshot and resolved complex technical issues, minimizing disruption to endusers.
  • Installed, maintained and supported VoIP applications.

Computer Technician

Okemos Public Schools
04.2023 - 10.2023
  • Perform troubleshooting to correct computer hardware and software malfunctions.
  • Set up and maintained user accounts and client access.
  • Perform network troubleshooting to isolate and diagnose common problems.
  • Enhanced system performance by conducting regular software and hardware updates.
  • Installed necessary software programs to meet specific user needs and enhance workflow capabilities.
  • Efficiently organized workloads, prioritizing tasks according to urgency and importance levels.

Help Desk Specialist

Informatix
11.2022 - 04.2023
  • Provided support for network infrastructure and baseline configurations.
  • Oversaw installations of new technology and new personnel training.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Provided basic end-user troubleshooting and desktop support.

Internal Auditor

Meijer
11.2021 - 04.2022
  • Worked with specific production team members to rectify production issues and maintain high-quality final products.
  • Inspected products meticulously according to manufacturing specifications.
  • Recommended new methods to improve internal controls and operating efficiency.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.

LEAD APPLE SPECIALIST

Best Buy
08.2019 - 10.2021
  • Forecasted requirements, prepared budgets and scheduled expenditures to meet financial targets
  • Equipped team with required knowledge, resources and materials to successfully execute project work
  • Mentored staff to complete projects during product life cycles and deliver high-quality results.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Coached team members in techniques necessary to complete job tasks.
  • Resolved service and technical problems for customers by asking clear and specific questions

Education

BOOT-CAMP - Cybersecurity

Michigan State University
East Lansing, MI
10.2022

Skills

  • Built, designed, hosted, and successfully ran multiple web applications using Azure
  • DHCP Configuration
  • Network Troubleshooting
  • Problem-solving and Critical thinking and Analytical skills
  • Project Management
  • Server Management
  • Group Policy management
  • Microsoft Active Directory
  • Web Security
  • Process Improvement Strategies

Languages

Urdu
Native or Bilingual
Punjabi
Native or Bilingual

Timeline

JR. System Administrator

Okemos Public Schools
10.2023 - Current

Computer Technician

Okemos Public Schools
04.2023 - 10.2023

Help Desk Specialist

Informatix
11.2022 - 04.2023

Internal Auditor

Meijer
11.2021 - 04.2022

LEAD APPLE SPECIALIST

Best Buy
08.2019 - 10.2021

BOOT-CAMP - Cybersecurity

Michigan State University

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AFNAN NAGHYAL