AFNAN NAGHYAL
Lansing,MI
Overview
5
5
years of professional experience
Work History
JR. System Administrator
Okemos Public Schools
10.2023 - Current
- Optimized server capacity through regular maintenance and resource allocation adjustments.
- Enhanced security measures with the implementation of patches and updates in a timely manner.
- Boosted end-user productivity by providing training on essential applications and systems usage best practices.
- Contributed to disaster recovery planning efforts, building resilience against potential threats or incidents.
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Using Artic Wolf and Sentinelone (S1) to monitor and maintain best security practices.
- Managed user accounts, permissions, and security groups in Active Directory.
- Troubleshot and resolved complex technical issues, minimizing disruption to endusers.
- Installed, maintained and supported VoIP applications.
Computer Technician
Okemos Public Schools
04.2023 - 10.2023
- Perform troubleshooting to correct computer hardware and software malfunctions.
- Set up and maintained user accounts and client access.
- Perform network troubleshooting to isolate and diagnose common problems.
- Enhanced system performance by conducting regular software and hardware updates.
- Installed necessary software programs to meet specific user needs and enhance workflow capabilities.
- Efficiently organized workloads, prioritizing tasks according to urgency and importance levels.
Help Desk Specialist
Informatix
11.2022 - 04.2023
- Provided support for network infrastructure and baseline configurations.
- Oversaw installations of new technology and new personnel training.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Provided basic end-user troubleshooting and desktop support.
Internal Auditor
Meijer
11.2021 - 04.2022
- Worked with specific production team members to rectify production issues and maintain high-quality final products.
- Inspected products meticulously according to manufacturing specifications.
- Recommended new methods to improve internal controls and operating efficiency.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
LEAD APPLE SPECIALIST
Best Buy
08.2019 - 10.2021
- Forecasted requirements, prepared budgets and scheduled expenditures to meet financial targets
- Equipped team with required knowledge, resources and materials to successfully execute project work
- Mentored staff to complete projects during product life cycles and deliver high-quality results.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Coached team members in techniques necessary to complete job tasks.
- Resolved service and technical problems for customers by asking clear and specific questions
Education
BOOT-CAMP - Cybersecurity
Michigan State University
East Lansing, MI10.2022
Skills
- Built, designed, hosted, and successfully ran multiple web applications using Azure
- DHCP Configuration
- Network Troubleshooting
- Problem-solving and Critical thinking and Analytical skills
- Project Management
- Server Management
- Group Policy management
- Microsoft Active Directory
- Web Security
- Process Improvement Strategies
Languages
Urdu
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
JR. System Administrator
Okemos Public Schools
10.2023 - Current
Computer Technician
Okemos Public Schools
04.2023 - 10.2023
Help Desk Specialist
Informatix
11.2022 - 04.2023
Internal Auditor
Meijer
11.2021 - 04.2022
LEAD APPLE SPECIALIST
Best Buy
08.2019 - 10.2021
BOOT-CAMP - Cybersecurity
Michigan State University