Afolabi Faleti
Kennesaw,United States
Summary
Technology-inclined Application Engineer knowledgeable in strong troubleshooting, managing various technological applications with customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Collaborates with developer team to implement application designs supporting customer needs and technical challenges. Stays up-to-date on latest security regulations and protocols to execute effective measures for sustaining privacy and operational integrity.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Application Analyst
Mercy Medical Center
01.2022 - 04.2024
- Enhanced application performance by conducting thorough system analyses and implementing necessary updates.
- Managed multiple projects simultaneously, ensuring timely completion and adherence to established guidelines.
- Reduced software issues by conducting regular testing and troubleshooting, resulting in improved overall system stability.
- Provided training to end users in use of citrix systems and applications.
Help Desk Analyst
LabCorp
11.2020 - 01.2022
- Provided exceptional remote support via phone & email, ensuring timely resolutions for geographically diverse users.
- Collaborated effectively with cross-functional teams on large-scale projects, ensuring seamless integration of end-user support throughout the project lifecycle.
- Managed critical incidents effectively under high-pressure situations while maintaining professional communication with affected parties.
- Tested new product offerings prior to release to assist development team in bug identification.
Data Processing Specialist
Breckenridge Insurance Group
01.2020 - 12.2020
- Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
- Created and maintained data entry logs to track data entry activities.
- Resolved discrepancies in data entry activities for accurate, complete jobs.
Education
Bachelor's degree - Finance, General
University of West Georgia
01.2019
Associate's degree - Business Administration and Management, General
Georgia State University Perimeter College
01.2016
Skills
- Microsoft Azure
- Cerner
- Active Directory
- Software Configuration Management
- Citrix Products
- VMware
- Marketing skills
- Strategic thinking
- Business Decision Making
- Math skills
Certification
- CompTIA A+, CompTIA, , 476232019
- Microsoft Certified: Azure AZ 900, Microsoft, 55B097-0REB14
- Google Data Analytics, Google NEBX2DVEHVSZ
Timeline
Application Analyst
Mercy Medical Center
01.2022 - 04.2024
Help Desk Analyst
LabCorp
11.2020 - 01.2022
Data Processing Specialist
Breckenridge Insurance Group
01.2020 - 12.2020
Bachelor's degree - Finance, General
University of West Georgia
Associate's degree - Business Administration and Management, General
Georgia State University Perimeter College