Ciara Brooks
Cedar Park,TX
Overview
8
8
years of professional experience
Work History
Application Support Analyst
Health Admins
Austin, TX
02.2020 - 02.2025
- Diagnose and resolve software/application issues, minimizing user disruption
- Triaged and escalated tickets based on priority and business impact, ensuring timely resolution of critical issues
- Experience with multiple ticketing platforms such as Jira, Monday and Teamwork
- Write and execute SQL queries for data extraction to support reporting and analysis
- Perform root cause analysis on recurring incidents, recommending improvements in application design and support
- Collaborate with development teams, project managers and stakeholders to resolve issues, implement improvements, and optimize performance
- Maintain comprehensive documentation of application processes, issues, and resolutions
Member Services Advisor
Health Admins
02.2020 - 06.2021
- Handled inbound calls and emails, addressing client inquiries and providing timely resolutions for billing, membership, and account management issues
- Clearly communicated the specifics of medical cost-sharing guidelines, benefits, and coverage details to clients, ensuring a thorough understanding of the program
- Accurately documented client interactions, issues, and resolutions in the system to maintain up-to-date records for future reference
- Ensured follow-up on open issues or unresolved queries, maintaining a high level of customer satisfaction
Leasing Manager
GVA Property Management
Austin, TX
01.2019 - 12.2019
- Oversee and manage daily leasing activities to ensure efficient property occupancy and maximum revenue generation
- Achieved 100% rental occupancy
- Drafted and executed lease agreements, guided tenants through the application process, and conducted property tours to attract new tenants
- Managed rent payments, tracked overdue accounts, and maintained tenant files
Manager
Tiff's Treats
Austin, TX
08.2017 - 12.2018
- Manage inventory, order supplies, and oversee production to ensure consistency, minimize waste, and uphold health and safety standards
- Coordinate with teams across multiple locations to address customer concerns and ensure timely order fulfillment
- Rotated through all positions within the business, gaining comprehensive experience in each role
Education
High School Diploma -
Stony Point High School
Round Rock, TX05.2016
Skills
- Salesforce
- Application troubleshooting
- Data analysis
- Jira
- Teamwork
- Monday
- Microsoft Azure
- Azure Storage Explorer
- Azure Data Lake
- Excel
- Azure Data Studio
- Swagger API
- Postman API
- DBeaver
- Cyberduck
- Slack
- Metabase
- Confluence
- SQL
Websites
Hobbies and Interests
- Reading
- Fishing
- DIY Projects
- Puzzles
Timeline
Application Support Analyst
Health Admins
02.2020 - 02.2025
Member Services Advisor
Health Admins
02.2020 - 06.2021
Leasing Manager
GVA Property Management
01.2019 - 12.2019
Manager
Tiff's Treats
08.2017 - 12.2018
High School Diploma -
Stony Point High School
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