Africa Sanchez
Phoenix,AZ
Summary
Customer-focused Front of House Team Member with several years of experience in every front area. Warm and detail-oriented food service professional with exceptional listening skills and memory to best engage customers and present and sell menu options.
Overview
21
21
years of professional experience
Work History
FOH Team Member
Tacos Chiwas
Phoenix, USA
11.2021 - Current
- Greeted customers and answered questions related to products and services
- Provided excellent customer service by ensuring orders were accurate and delivered in a timely manner
- Performed cashier duties such as accepting payments, issuing change, and balancing the cash drawer
- Maintained cleanliness of dining area including tables, chairs, floors, windowsills
- Verified that all orders were correct before serving them to customers
- Handled customer complaints in a professional manner while providing solutions in order to maintain customer satisfaction levels
- Stocked supplies such as silverware, condiments, napkins throughout the shift
- Communicated effectively with other team members to ensure smooth operation of restaurant activities
Cashier/Manager
Tortas Ahogadas George
Tolleson, USA
05.2014 - 03.2020
- Managed and trained cashiers on proper cash handling procedures
- Performed regular reconciliation of cash drawers to ensure accuracy of funds
- Developed strategies to increase customer satisfaction and improve operational efficiency
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards
- Monitored inventory levels to ensure adequate supplies were available for daily operations
- Processed payments by totaling purchases; processing checks, cash, credit cards or automatic debits; issuing change or receipts
- Provided guidance and assistance to new hires during the onboarding process
Cashier
Viva Mexican Grill
Tolleson, USA
05.2011 - 03.2014
- Greeted customers and answered any questions they had about the store's products and services
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change
- Issued receipts, refunds, credits or change due to customers
- Stocked shelves with merchandise when needed
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors
Hostess/Busser/Waitress
Manny's Mexican Restaurant
Avondale, USA
02.2004 - 05.2011
- Greeted guests warmly upon arrival, seating them promptly
- Verified reservations and wait times with customers
- Maintained a clean and organized dining area
- Assisted in preparing the restaurant for opening and closing shifts
- Provided menus to customers and answered questions regarding menu items
- Checked identification of customers prior to serving alcoholic beverages
- Managed the waiting list, ensuring that all parties were seated in a timely manner
- Monitored customer satisfaction levels throughout their meal experience
- Communicated clearly with kitchen staff regarding customer orders
Education
High School Diploma -
Summit High School
Phoenix, AZ05.2007
Skills
- Menu knowledge
- Order Taking
- Reservation Management
- Allergy awareness
Timeline
FOH Team Member
Tacos Chiwas
11.2021 - Current
Cashier/Manager
Tortas Ahogadas George
05.2014 - 03.2020
Cashier
Viva Mexican Grill
05.2011 - 03.2014
Hostess/Busser/Waitress
Manny's Mexican Restaurant
02.2004 - 05.2011
High School Diploma -
Summit High School