Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Africa Williams

Africa Williams

Lauderhill,FL

Summary

Professional healthcare administrator with proven expertise in managing chiropractic offices. Known for optimizing patient flow, streamlining administrative processes, and ensuring regulatory compliance. Strong focus on team collaboration, effective communication, and meeting evolving needs. Skilled in scheduling, billing, and maintaining patient records with high attention to detail. Adaptable and reliable, consistently driving results in fast-paced environment.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Chiropractic Office Manager

Avalon Medical
07.2022 - 05.2025
  • Managed daily operations of the chiropractic office, ensuring a smooth workflow for patients and staff alike.
  • Oversaw all aspects of patient care coordination, including appointment scheduling, treatment plans, and follow-up communication.
  • Fostered a welcoming atmosphere within the waiting area that put patients at ease before their appointments began.
  • Enhanced staff productivity through regular training sessions and performance evaluations.
  • Increased patient retention by providing exceptional customer service and addressing any concerns promptly.
  • Assisted with physical therapy

Front Desk Representative

TotalMD
01.2022 - 07.2022
  • Maintained front desk cleaned and organized
  • Greet and welcomed patients as they come and go
  • Answer all incoming calls
  • Check in and out patients, processed payments and updated financial report
  • Scheduled appointments for all departments and specialist
  • Completed referrals for patients to see specialist
  • Look for specialist that are in network with patients health plan
  • Requested medical records from hospitals
  • Scanned and updated patients charts
  • Mail out subpoenas for all car accident cases in a timely manner
  • Assisted manager with placing supplies order for the office
  • Assisted patients with filling out new patients paperwork and car accident cases when needed

Election Supervisor

Hard Knock
05.2021 - 05.2022
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Medical Records Support Associate

Mednax Medical Group
01.2020 - 11.2021
  • As a medical records support associate, I assisted the Posting Administration Department by conducting the following:
  • After payment batches are posted and reconciled, I identified flagged EOB’s within the batches and performs these duties prior to filing:
  • Copied all cross practice payments
  • Copied all secondary insurance EOB’s
  • Copied all CBC’s (Credit Balances Created)
  • For Hearing Screen only accounts: copied all secondary insurance.
  • Faxes cover sheets to other Regions daily.
  • Copied all non-paid EOB’s for other regions.
  • Mailed out medical records, appeals, correspondence and claims to insurance companies
  • Sent out back-up copies of payment and non-paid EOB’s to other regions on a weekly deadline.
  • Distributed incoming faxes for Accounts Receivable department
  • I provided support for Credit Balance Specialists
  • I provided support for Accounts Receivable Manager/Supervisor
  • I assisted the Patient Accounts Support
  • I maintained strict confidentiality in accordance with HIPAA regulations and Company policy

COVID-19 Tester

BeeperMD
06.2019 - 05.2020
  • Enhanced testing accuracy by following strict procedures and utilizing proper equipment for COVID-19 testing.
  • Reduced wait times for test results by efficiently processing samples and maintaining a streamlined workflow.
  • Provided emotional support to anxious patients awaiting test results, fostering a compassionate environment during an uncertain time.
  • Improved patient experience by providing clear instructions on self-administered tests, ensuring accurate results with minimal discomfort.

Health Insurance Call Center Representative

Health Advisors
05.2019 - 12.2019
  • Answer calls with clear and effective communication
  • Pre-qualified insurance agents
  • Prepare customer files for phone conversation with licensed agent
  • Verify customer files for screening process with agent within state according to guidelines and HIPPA regulations

Medical Data Entry Clerk

Aptitude Marketing Group
09.2018 - 05.2019
  • Maintained database by entering new and updated patient information
  • Prepared source data for computer entry by compiling and sorting information.
  • Verified and entered patient information by reviewing, correcting, and reentering data.
  • Purged files to eliminate duplication of data.
  • Maintained operations by following policies and procedures.
  • Contributed to team effort by accomplishing related results as needed.
  • Perform a variety of other duties as specified.
  • Present a positive and professional demeanor of all job duties.

Unit Secretary

Naples Community Hospital
05.1999 - 05.2010
  • Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Managed incoming calls and directed to appropriate department.
  • Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.

Education

Home Health Aide -

Nursing Unlimited
Miami, FL
06.2021

High School Diploma -

Dunwoody High School
Dunwoody, GA
06.1998

Skills

  • Positive attitude
  • Customer service
  • Teamwork and collaboration
  • Multitasking
  • Organizational skills
  • Computer skills
  • Team leadership
  • Training and development
  • Patient scheduling
  • Appointment management
  • Office administration

Certification

Home health aide

Medication technician

CPR

BLS

HIPPA

OSHA

Timeline

Chiropractic Office Manager

Avalon Medical
07.2022 - 05.2025

Front Desk Representative

TotalMD
01.2022 - 07.2022

Election Supervisor

Hard Knock
05.2021 - 05.2022

Medical Records Support Associate

Mednax Medical Group
01.2020 - 11.2021

COVID-19 Tester

BeeperMD
06.2019 - 05.2020

Health Insurance Call Center Representative

Health Advisors
05.2019 - 12.2019

Medical Data Entry Clerk

Aptitude Marketing Group
09.2018 - 05.2019

Unit Secretary

Naples Community Hospital
05.1999 - 05.2010

Home Health Aide -

Nursing Unlimited

High School Diploma -

Dunwoody High School

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