African McCoy
Fayetteville,North Carolina
Summary
Production-driven Mailing in fast-paced environments and ready to take next career step as mailing. Highly receptive to customers' needs and adept in diplomatically resolving grievances or complaints. Expert in post office operations.
Overview
5
5
years of professional experience
Work History
Mailer
Relyus
Hope Mills, NC
04.2021 - Current
- Had an excellent attendance record and was always on time for work.
- Loaded letters onto processing equipment, removed non-processable letters, and ensured that the sorting feed was never interrupted.
- Loaded letters onto processing equipment, removed non-processable letters, and ensured that the sorting feed was never interrupted.
Customer Service Representative
Connexus
Utah
12.2024 - 05.2025
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume calls while maintaining a positive customer experience.
- Collaborated with team members to enhance service delivery and streamline processes.
- Trained new staff on company policies, procedures, and customer service best practices.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Call Center Representative
Teleperformance
Columbia, SC
03.2023 - 08.2024
- Resolved customer inquiries and complaints, ensuring high satisfaction levels through effective communication.
- Conducted thorough product knowledge training for new team members, enhancing overall service quality.
- Collaborated with cross-functional teams to streamline call processes, reducing average handling time significantly.
- Maintained accurate records of customer interactions using CRM software, improving data retrieval efficiency.
Call Center Representative
Skype
Fayetteville, NC
09.2020 - 12.2021
- Led initiatives to enhance call center operations, resulting in improved workflow and productivity outcomes.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
Education
High School - undefined
South View High School
Hope Mills, NC01.2021
Skills
- Problem solving skills
- Customer support
- Data entry
- Customer service
- Inbound calls
- Call control
- Building Rapport
- Answering Question
- Apportionment Scheduling
- Gathering Information
- Calm disposition
Timeline
Customer Service Representative
Connexus
12.2024 - 05.2025
Call Center Representative
Teleperformance
03.2023 - 08.2024
Mailer
Relyus
04.2021 - Current
Call Center Representative
Skype
09.2020 - 12.2021
High School - undefined
South View High School