Africia Griffin
Charleston,WV
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Call Center Representative
Modivcare
01.2024 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in timely manner.
Patient Service Representative
WVU Thomas Health
03.2022 - 10.2023
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering atmosphere of trust within clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
Caregiver
West Virginia Choice
11.2016 - 03.2023
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting patient's personal space.
Education
Certification - Phlebotomy
Garnet Career Center
Charleston, WV10.2014
Certification - Medical Administrative Assistant
Everest Institute - Cross Lanes
Charleston, WV11.2008
GED -
Garnet Career Center
Charleston, WV01.2006
Skills
- Problem-solving skills
- Communicating with clients
- Verbal and written communication
- Resolving issues
Timeline
Call Center Representative
Modivcare
01.2024 - Current
Patient Service Representative
WVU Thomas Health
03.2022 - 10.2023
Caregiver
West Virginia Choice
11.2016 - 03.2023
Certification - Phlebotomy
Garnet Career Center
Certification - Medical Administrative Assistant
Everest Institute - Cross Lanes
GED -
Garnet Career Center