Afrika Armstead-Lee
Chicago,IL
Summary
Dynamic and adaptable professional with experience in digital marketing, customer service, and caregiving. Skilled in email campaign management using Mailchimp, graphic design with Canva, and data organization in Excel. Proven ability to provide exceptional customer service in fast-paced environments, manage competing priorities, and deliver compassionate, personalized care. Adept at problem-solving, collaborating with teams, and leveraging technical tools to meet organizational goals. Passionate about using creativity and empathy to drive results and make meaningful contributions.
Overview
2
2
years of professional experience
Work History
Digital Marketing Intern
African American Business Association
Joliet, Illinois
06.2024 - 08.2024
- Developed content for websites, blogs, and social media platforms to increase brand awareness.
- Suggested new strategies based on analytics data to improve effectiveness of campaigns.
- Assisted in the development of digital marketing campaigns for clients, including email, SEO and SEM, and social media.
Care Assistant
Department of Human Services
Joliet, Illinois
06.2024 - 08.2024
- Prepared meals according to dietary needs of the residents and patients.
- Maintained cleanliness of patient rooms and common areas within the facility.
- Helped maintain a safe environment for all staff members and residents and patients by adhering to safety protocols.
Caregiver
Help At Home Homecare
Joliet, Illinois
11.2023 - 05.2024
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
Bank Teller
Abri Credit Union
Joliet, Illinois
09.2023 - 05.2024
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
Crew Member
Wendys Fast Food
Joliet, Illinois
07.2022 - 10.2023
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Restocked kitchen supplies including food products and utensils.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Assisted in the preparation of food items such as sandwiches, salads, and fried foods.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Resolved customer complaints in a professional manner.
Education
Business Administration
University of Illinois At Urbana-Champaign
Champaign, IL05-2028
High School Diploma -
Joliet Central High School
Joliet, IL05-2024
Skills
- Email Campaign Management
- Graphic Design
- Content Creation
- Team Collaboration
- Compassionate Care
- Adaptability
- Strong Communication
- Problem Solving
- Data Organization
- Cash Handling
- Financial Transactions
Affiliations
- 3 Sport Athlete (Track and Field, Basketball, Cross Country)
- Student Government at the University of Illinois Urbana Champaign
- Dancer
- Content Creator
- Member of Redeem Ministries
Accomplishments
- Top 25 Students of my Class
- High Honors
- Unsung Hero of Varsity Basketball Team 2023
- Student of the Month for 3 Years
Languages
Spanish
Limited
Korean
Elementary
Arabic
Elementary
Chinese (Mandarin)
Elementary
Timeline
Digital Marketing Intern
African American Business Association
06.2024 - 08.2024
Care Assistant
Department of Human Services
06.2024 - 08.2024
Caregiver
Help At Home Homecare
11.2023 - 05.2024
Bank Teller
Abri Credit Union
09.2023 - 05.2024
Crew Member
Wendys Fast Food
07.2022 - 10.2023
Business Administration
University of Illinois At Urbana-Champaign
High School Diploma -
Joliet Central High School
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