Afrika-Iman Worship
Fort Lauderdale,FL
Summary
Dedicated customer support specialist with expertise in effective communication, technical proficiency, and problem-solving. Committed to enhancing customer experiences through efficient assistance and seamless support.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Onboarding Specialist
Ooma INC.
Boca Raton, FL
10.2024 - Current
- Provided customer support to clients and customers by answering inquiries, resolving issues, and troubleshooting problems.
- Served as an expert on Ooma products, confidently addressing customer inquiries.
- Collaborated with Sales, Support, and Engineering teams to facilitate smooth customer transitions.
- Handle inbound and outbound calls, live chats, emails, and texts to assist consumers and providers.
- Accurately document all interactions and account-level issues.
Customer Support Specialist
Crystal Cruises
, REMOTE
06.2024 - 10.2024
- Managed project timelines for 10-15 travel advisers, ensuring on-time completion.
- Developed tailored solutions that improved operational efficiency and client satisfaction.
- Documented customer correspondence in CRM to track requests, problems, and solutions.
- Managed customer inquiries through phone and email support channels.
- Resolved guest complaints with empathy and professionalism to ensure satisfaction.
Sales Specialist
Awards4U
Tallahassee, FL
08.2023 - 05.2024
- Excellent attention to detail and time management skills to manage multiple accounts and tasks simultaneously.
- Demonstrated an ability to manage and operate dashboard technologies, including Salesforce, Fishbowl, and Netsuite.
- Identified inefficiencies in sales processes and proposed improvements to reduce compliance risks.
- Maintained detailed records and documentation to support regulatory audits.
- Collaborated with internal teams to align sales strategies with compliance requirements.
Customer Support Team Lead
Champs Sports
Tallahassee, FL
09.2019 - 02.2021
- Interacted with organizational leadership and management staff
- Demonstrated an ability to manage and operate dashboard technologies
- Conducted routine audits of financial transactions, inventory, and security protocols to prevent fraud and loss.
- Trained new team members on company policies, procedures, products, services, and technologies.
- Managed escalated customer issues to ensure timely resolution.
Education
Google Cybersecurity Certificate -
02.2025
Bachelor of Science (B.S.) - Information Technology
Florida State University
12.2024
Bachelor of Science (B.S.) - Criminal Justice
Florida A&M University
Tallahassee, FL12.2022
Skills
- Incident dashboard technologies
- Onboarding & Implementation
- Microsoft Office Suites
- Effective communication
- Project Management
- Excellent organization
- Risk Management
- Customer service
- Problem-solving abilities
- Cross-functional coordination
Certification
Google Cybersecurity Certificate, 02/01/25
Timeline
Onboarding Specialist
Ooma INC.
10.2024 - Current
Customer Support Specialist
Crystal Cruises
06.2024 - 10.2024
Sales Specialist
Awards4U
08.2023 - 05.2024
Customer Support Team Lead
Champs Sports
09.2019 - 02.2021
Google Cybersecurity Certificate -
Bachelor of Science (B.S.) - Information Technology
Florida State University
Bachelor of Science (B.S.) - Criminal Justice
Florida A&M University