Afrina Akhter
Dorchester,Massachusetts
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
8
8
years of professional experience
Work History
Pharmacy Technician Trainee
CVS Pharmacy
10.2025 - Current
- Assisted pharmacists in preparing and dispensing medications accurately.
- Processed prescription orders using pharmacy management software efficiently.
- Assisted pharmacists in managing medication inventory, ensuring adequate stock levels for timely patient service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Supported pharmacy operations by accurately entering prescription data into computer system, minimizing errors and expediting service times.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
Retail Sales Associate
Macy's
09.2024 - 12.2025
- Enhanced customer satisfaction by providing personalized shopping assistance and product recommendations.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Cashier
Johnny's Pizza and Fried Chicken
07.2023 - 08.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Participated in regular inventory counts, ensuring accuracy in store stock levels.
- Collaborated with kitchen staff to ensure timely order fulfillment and customer satisfaction.
- Maintained cleanliness and organization of the front counter area to improve workflow efficiency.
Senior Accounts Executive
SAIC Group
10.2017 - 04.2023
- Improved cash flow management for timely payment of company expenses and obligations.
- Implemented new accounting software that streamlined data entry tasks and increased overall efficiency within the finance department.
- Facilitated productive relationships with external vendors through effective communication skills when resolving disputes or negotiating favorable terms on contracts.
- Enhanced financial reporting accuracy with meticulous review and analysis of financial statements.
- Optimized budgeting process by providing detailed forecasts and variance analyses to management.
- Collaborated across departments to identify cost-saving opportunities and implement measures to reduce overhead expenses.
- Ensured compliance with federal, state, and local tax regulations by accurately filing tax returns on time and researching new legislation as needed.
- Assisted in the successful completion of annual audits through diligent preparation of documentation and prompt response to auditors inquiries.
Education
MBA Accounting -
National University
Bangladesh01.2016
BBA Accounting -
National University
Bangladesh01.2015
Skills
- Effective communication skills
- Pharmacy software proficiency
- Pharmacy operations
- Retail management experience
- Retail sales strategies
- Retail inventory management
- Customer service excellence
- Cash management
Timeline
Pharmacy Technician Trainee
CVS Pharmacy
10.2025 - Current
Retail Sales Associate
Macy's
09.2024 - 12.2025
Cashier
Johnny's Pizza and Fried Chicken
07.2023 - 08.2024
Senior Accounts Executive
SAIC Group
10.2017 - 04.2023
BBA Accounting -
National University
MBA Accounting -
National University