Gianna Rossi
Windermere
Summary
Dedicated pharmacy technician trainee skilled in customer service and effective communication. Committed to accurate prescription processing and maintaining patient records. Ready to enhance pharmacy operations through collaboration and problem-solving.
Overview
3
3
years of professional experience
Work History
Pharmacy Technician Trainee
Publix
Windermere
10.2025 - Current
- Assisted pharmacist on duty in preparing and dispensing medications to patients.
- Maintained cleanliness and organization of the pharmacy workspace.
- Operated pharmacy software to manage inventory and protect PHI.
- Processed prescription orders accurately and efficiently under pharmacist supervision.
- Supported inventory management by restocking shelves and checking expiration dates.
- Compliance with various standards, such as HIPAA and OSHA.
- Collaborated with other technicians to ensure smooth daily operations in the pharmacy.
- Maintained patient profiles and medication records.
Customer Service Office Staff Member
Publix
Winter Garden
07.2022 - Current
- Assisted customers with inquiries, ensuring timely and accurate responses.
- Processed transactions efficiently and accurately at each point of sale.
- Maintained accuracy in cash handling, regardless of the amounts.
- Understood money service compliance and followed federal laws associated with such as Western Union.
- Managed inventory levels of products behind the customer service counter.
- Resolved customer complaints effectively, enhancing overall customer satisfaction and loyalty.
- Deposited money efficiently when excess was observed on hand.
- Ensured no customer left unsatisfied; always made it right.
- Provided utmost quality customer service at all times, regardless of situation types.
Education
Bachelor of Science - Health Sciences
University of Central Florida
Orlando, FL04-2026
Associate of Arts -
Valencia College
Orlando, FL12-2024
Skills
- Customer service
- Inventory management
- Prescription processing
- Effective communication
- Team collaboration
- Problem solving
- Time management
- Insurance verification
- File management
- Excellent math skills
- Effective communication skills
- Pharmacy law compliance
- Patient confidentiality
- Medication counting
- FDA and HIPAA compliance
- Drug inventory control
- Medication dispensing
- Compliance standards
- Attention to detail
- Organization
- Strong work ethic
- Customer relations
Affiliations
- Associate of Pre-Physician Assistants at UCF (APPA) group member.
- Virtually shadowed over 18 different providers with UF's summer program.
- Upcoming phlebotomy skills workshop.
Timeline
Pharmacy Technician Trainee
Publix
10.2025 - Current
Customer Service Office Staff Member
Publix
07.2022 - Current
Bachelor of Science - Health Sciences
University of Central Florida
Associate of Arts -
Valencia College