Summary
Overview
Work History
Skills
Languages
Timeline
Generic

Afsana Akter

Hollis,NY

Summary

Dynamic and knowledgeable Ticketing Agent with a proven track record of seamless reservations, effective resolution of booking issues, and exceptional customer support. Highly organized and skilled in multitasking, time management, and communication, ensuring efficient operations and customer satisfaction. Versatile professional with expertise in project management, problem-solving, and collaboration, consistently offering fresh perspectives and a strong commitment to quality and success. Recognized for adaptability and a proactive approach in delivering innovative solutions that enhance operational efficiency and customer experience.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Grupo Eulen
01.2023 - Current
  • Responded to customer requests for products, services, and company information.
  • Maintained up-to-date knowledge of product and service changes.
  • Created and maintained detailed database to develop promotional sales.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Delivered prompt service to prioritize customer needs.

Ticket Agent

Air India
01.2025 - 09.2025
  • In charge of organizing and confirming travel arrangements for passengers. Liable for responding to customer inquiries and evaluating seating availability, assigning passengers to assigned spots for boarding, announcing arrivals and departures, and inspecting passengers' baggage. Work with TSA to enforce company rules and regulations.

Wheel Chair Agent

Pax Assist
02.2022 - 09.2023
  • Transport passengers safely to and from their destinations while remaining vigilant for any potential dangers that could result in an accident. To foster good passenger interactions, offer travelers particular help, general knowledge, and guidance as needed. When engaging with passengers and responding to questions from airlines, personnel, and members of the public, project a warm and welcoming image. When assigning tasks and handling wheelchair-bound visitors at the gate, coordinate with the dispatcher. Observe all standards and procedures for checkpoint screening as out by the Transportation Security Administration (TSA). For mishaps and unusual occurrences involving the transportation of people, complete incident reports.

Sales Associate

Cookies
01.2021 - 11.2022
  • Employed as a sales associate for cookies. Perform various responsibilities like welcoming guests, keeping the floor clean, pointing consumers to merchandise, and running cash registers. Always ensure the business increases sales and provides clients with items that meet their demands.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Sales Associate Supervisor

CVS Pharmacy
01.2020 - 12.2021
  • Close the register, count money, deposit cash, put into safe, manage staff, write reports, operate the record, fix shelves with various inventory goods, write off expired items, prepare end-of-shift reports, and so forth.

Customer Service Representative

Macy's
01.2019 - 11.2020
  • Interface with customers to identify purchasing needs and direct them to the appropriate department; recommend additional products or cost-effective alternatives to enhance service and satisfaction. Champion promotional items to increase sales revenues and actualize consultative sales techniques to achieve sales goals; confirm and change price signage on designated products during seasonal promotions. Facilitate inventory and stock management; conduct routine cycle counts and inventory audits to assist department managers and store restock lists while minimizing excess. Maintained and organized store displays to enhance visibility and expedite product location activity. Resolve customer complaints or issues to strengthen the store's reputation and grow customer retention.

Physiotherapist Technician

Active physiotherapy center
04.2018 - 05.2019
  • Operate the therapy tens unit
  • Knows how to operate the exogen deep tissue pro
  • Worked as a supervisor for 3 years at Bangladesh Medinova.

Skills

  • I like to serve people with a positive attitude with manners Willing to try new things and be a part of a team Assist customers by providing information, answering questions, and processing payments for merchandise Display merchandise by stocking shelves and setting up advertising displays
  • Ticketing systems
  • Process improvement
  • Customer Service-oriented
  • Passport checks
  • Basic computer skills
  • Booking issues
  • Reservation procedures
  • Check-in procedures
  • Information assistance
  • Strong interpersonal skills

Languages

English
Full Professional
Bengali
Full Professional
Hindi
Full Professional

Timeline

Ticket Agent

Air India
01.2025 - 09.2025

Customer Service Representative

Grupo Eulen
01.2023 - Current

Wheel Chair Agent

Pax Assist
02.2022 - 09.2023

Sales Associate

Cookies
01.2021 - 11.2022

Sales Associate Supervisor

CVS Pharmacy
01.2020 - 12.2021

Customer Service Representative

Macy's
01.2019 - 11.2020

Physiotherapist Technician

Active physiotherapy center
04.2018 - 05.2019

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