Summary
Overview
Work History
Education
Skills
Timeline
Undocumented Positions
Interim Supervisors
Personal Information
Generic
STEPHEN JOHN APAWAN

STEPHEN JOHN APAWAN

Hollis,NY

Summary

Results-driven Agribusiness Management graduate with 15 years of Customer Service experience. Proven expertise in communication and management skills, aiming to leverage these competencies in a management role. Experienced as Acting Supervisor and Point-of-Contact, ready to contribute to business success through effective team leadership and operational efficiency.

Overview

14
14
years of professional experience

Work History

Team Member

Poke Bowl
02.2025 - Current
  • Elevated customer satisfaction by promptly addressing complaints and concerns.
  • Fostered a positive work environment through professionalism and strong interpersonal skills.
  • Enhanced customer experiences with accurate, timely responses to inquiries and issues.
  • Supported inventory management by assisting with counts and stocking merchandise.
  • Trained new hires on company procedures and safety protocols effectively.
  • Recognized for exceptional customer service through active listening and empathetic communication.

Team Member

Jamba Juice
07.2025 - 12.2025
  • Enhanced team efficiency by coordinating daily tasks and optimizing resources.
  • Improved customer satisfaction by leading initiatives that elevated service standards.
  • Guided junior team members, fostering operational excellence through effective mentorship.
  • Identified process improvements by analyzing performance metrics and implementing solutions.
  • Maintained safety and efficiency by ensuring organized and clean work areas.
  • Developed strong customer service skills, enhancing team performance and knowledge.

Shift Leader

Jamba Juice
09.2023 - 10.2024
  • Enhanced team productivity by implementing process improvements, reducing errors significantly.
  • Optimized labor resources by efficiently scheduling shifts to meet operational demands.
  • Increased customer satisfaction through prompt communication and effective issue resolution.
  • Improved inventory accuracy by coordinating management and conducting regular stock audits.
  • Boosted sales through effective upselling techniques and comprehensive product knowledge.
  • Fostered employee development by conducting evaluations and providing constructive feedback.

Server

Amazing Grace
07.2023 - 09.2023
  • Enhanced guest loyalty by delivering exceptional customer service consistently.
  • Efficiently managed multiple tables to ensure accurate billing and timely orders.
  • Trained new staff on menus, service standards, and operational procedures effectively.
  • Streamlined food preparation with kitchen staff, reducing wait times for guests.

Credit Card Specialist

JP Morgan Chase & Company (JPMC)
11.2019 - 09.2022

Retail Banking (Telephone Banker)

JP Morgan Chase & Company (JPMC)
04.2017 - 11.2019

Team Member

Jollibee
03.2017 - 2018
  • Enhanced workflow efficiency, reducing response times through team collaboration.
  • Trained new staff on operational procedures and safety protocols effectively.
  • Improved stock accuracy and accessibility by streamlining inventory management processes.
  • Ensured product consistency and compliance by implementing quality control measures.

Business Relationship Manager

Telstra International Philippines Inc (TIPI)
06.2015 - 01.2017

Billing Consultant

Telstra International Philippines Inc (TIPI)
11.2014 - 06.2015

Billing Consultant

TeleTech Corp
04.2014 - 11.2014

Fraud Identity (inbound)

SITEL Philippines Corporation
05.2013 - 03.2014

Fraud Transaction (inbound)

SITEL Philippines Corporation
08.2012 - 05.2013

Fraud Dialer (outbound)

SITEL Philippines Corporation
06.2012 - 08.2012

Education

Bachelor of Science - Agribusiness Management

Central Mindanao University
Musuan, Bukidnon
01.2012

Secondary - undefined

Valencia National High School
Poblacion, Valencia City, Bukidnon
01.2008

Elementary - undefined

Valencia City Central School
Poblacion, Valencia City, Bukidnon
01.2004

Skills

  • Cooking
  • Customer service
  • Positive attitude
  • Teamwork and collaboration
  • Problem-solving
  • Clear communication
  • Following instructions
  • Cash handling
  • Cleaning
  • Collaboration and teamwork
  • Leadership qualities
  • Training and mentoring
  • Relationship building
  • Order preparation
  • Team building
  • Quality assurance
  • Willingness to learn
  • Computer literate
  • Proficient in word processing and presentation software
  • Knowledgeable in written communication
  • Knowledgeable in oral communication
  • Knowledgeable in production/processing management
  • Knowledgeable in marketing management
  • Knowledgeable in financial management
  • Knowledgeable in resource management
  • Organizing activities

Timeline

Team Member

Jamba Juice
07.2025 - 12.2025

Team Member

Poke Bowl
02.2025 - Current

Shift Leader

Jamba Juice
09.2023 - 10.2024

Server

Amazing Grace
07.2023 - 09.2023

Credit Card Specialist

JP Morgan Chase & Company (JPMC)
11.2019 - 09.2022

Retail Banking (Telephone Banker)

JP Morgan Chase & Company (JPMC)
04.2017 - 11.2019

Team Member

Jollibee
03.2017 - 2018

Business Relationship Manager

Telstra International Philippines Inc (TIPI)
06.2015 - 01.2017

Billing Consultant

Telstra International Philippines Inc (TIPI)
11.2014 - 06.2015

Billing Consultant

TeleTech Corp
04.2014 - 11.2014

Fraud Identity (inbound)

SITEL Philippines Corporation
05.2013 - 03.2014

Fraud Transaction (inbound)

SITEL Philippines Corporation
08.2012 - 05.2013

Fraud Dialer (outbound)

SITEL Philippines Corporation
06.2012 - 08.2012

Secondary - undefined

Valencia National High School

Elementary - undefined

Valencia City Central School

Bachelor of Science - Agribusiness Management

Central Mindanao University

Undocumented Positions

Documenter, Agri-business Strategic Planning Seminar Workshop, 2010, Participant, GAD: Gender and Development Training Seminar, 2012, Participant, Systems Approach to Postharvest Handling Seminar, 2012, Participant, Leadership Training Seminar-Student Leaders, 2011, Participant, Leadership Training Seminar-ARSO, 2012, Participant, Bayan-Anihan Hunger Warrior Seminar Workshop, 2010, Assistant Coordinator, Fruit Production Techniques Seminar, 2012, Assistant Coordinator, Systems Approach to Postharvest Handling Seminar, 2012, College Councilor-Agriculture, Supreme Student Council, 2011-01-01, 2012-01-01, CHED Scholar, 2008-01-01, 2012-01-01, Public Information Officer, Junior Agribusiness Executive Society - JABES, 2010-01-01, 2011-01-01, 2nd Year Level Representative, Junior Agribusiness Executive, 2009-01-01, 2010-01-01, Public Information Officer, Supreme Student Government, 2007-01-01, 2008-01-01

Interim Supervisors

  • May Valdez, Ops Manager, SITEL Philippines
  • Jessi Suroy-Suroy, TM, TeleTech Corporation
  • Virginia Dela Cruz, TM, TIPI
  • Ann Busano, TM, JPMC
  • Alexancher Paredes, TM, JPMC
  • Merry Daisyree Restauro, TM, JPMC
  • Elle Alerre, TM, JPMC

Personal Information

  • Title: Customer Service Representative
  • Date of Birth: March 26, 1992
  • Nationality: Natural Born Filipino
  • Religion: Roman Catholic