STEPHEN JOHN APAWAN
Hollis,NY
Summary
Results-driven Agribusiness Management graduate with 15 years of Customer Service experience. Proven expertise in communication and management skills, aiming to leverage these competencies in a management role. Experienced as Acting Supervisor and Point-of-Contact, ready to contribute to business success through effective team leadership and operational efficiency.
Overview
14
14
years of professional experience
Work History
Team Member
Poke Bowl
02.2025 - Current
- Elevated customer satisfaction by promptly addressing complaints and concerns.
- Fostered a positive work environment through professionalism and strong interpersonal skills.
- Enhanced customer experiences with accurate, timely responses to inquiries and issues.
- Supported inventory management by assisting with counts and stocking merchandise.
- Trained new hires on company procedures and safety protocols effectively.
- Recognized for exceptional customer service through active listening and empathetic communication.
Team Member
Jamba Juice
07.2025 - 12.2025
- Enhanced team efficiency by coordinating daily tasks and optimizing resources.
- Improved customer satisfaction by leading initiatives that elevated service standards.
- Guided junior team members, fostering operational excellence through effective mentorship.
- Identified process improvements by analyzing performance metrics and implementing solutions.
- Maintained safety and efficiency by ensuring organized and clean work areas.
- Developed strong customer service skills, enhancing team performance and knowledge.
Shift Leader
Jamba Juice
09.2023 - 10.2024
- Enhanced team productivity by implementing process improvements, reducing errors significantly.
- Optimized labor resources by efficiently scheduling shifts to meet operational demands.
- Increased customer satisfaction through prompt communication and effective issue resolution.
- Improved inventory accuracy by coordinating management and conducting regular stock audits.
- Boosted sales through effective upselling techniques and comprehensive product knowledge.
- Fostered employee development by conducting evaluations and providing constructive feedback.
Server
Amazing Grace
07.2023 - 09.2023
- Enhanced guest loyalty by delivering exceptional customer service consistently.
- Efficiently managed multiple tables to ensure accurate billing and timely orders.
- Trained new staff on menus, service standards, and operational procedures effectively.
- Streamlined food preparation with kitchen staff, reducing wait times for guests.
Credit Card Specialist
JP Morgan Chase & Company (JPMC)
11.2019 - 09.2022
Retail Banking (Telephone Banker)
JP Morgan Chase & Company (JPMC)
04.2017 - 11.2019
Team Member
Jollibee
03.2017 - 2018
- Enhanced workflow efficiency, reducing response times through team collaboration.
- Trained new staff on operational procedures and safety protocols effectively.
- Improved stock accuracy and accessibility by streamlining inventory management processes.
- Ensured product consistency and compliance by implementing quality control measures.
Business Relationship Manager
Telstra International Philippines Inc (TIPI)
06.2015 - 01.2017
Billing Consultant
Telstra International Philippines Inc (TIPI)
11.2014 - 06.2015
Billing Consultant
TeleTech Corp
04.2014 - 11.2014
Fraud Identity (inbound)
SITEL Philippines Corporation
05.2013 - 03.2014
Fraud Transaction (inbound)
SITEL Philippines Corporation
08.2012 - 05.2013
Fraud Dialer (outbound)
SITEL Philippines Corporation
06.2012 - 08.2012
Education
Bachelor of Science - Agribusiness Management
Central Mindanao University
Musuan, Bukidnon01.2012
Secondary - undefined
Valencia National High School
Poblacion, Valencia City, Bukidnon01.2008
Elementary - undefined
Valencia City Central School
Poblacion, Valencia City, Bukidnon01.2004
Skills
- Cooking
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Clear communication
- Following instructions
- Cash handling
- Cleaning
- Collaboration and teamwork
- Leadership qualities
- Training and mentoring
- Relationship building
- Order preparation
- Team building
- Quality assurance
- Willingness to learn
- Computer literate
- Proficient in word processing and presentation software
- Knowledgeable in written communication
- Knowledgeable in oral communication
- Knowledgeable in production/processing management
- Knowledgeable in marketing management
- Knowledgeable in financial management
- Knowledgeable in resource management
- Organizing activities
Timeline
Team Member
Jamba Juice
07.2025 - 12.2025
Team Member
Poke Bowl
02.2025 - Current
Shift Leader
Jamba Juice
09.2023 - 10.2024
Server
Amazing Grace
07.2023 - 09.2023
Credit Card Specialist
JP Morgan Chase & Company (JPMC)
11.2019 - 09.2022
Retail Banking (Telephone Banker)
JP Morgan Chase & Company (JPMC)
04.2017 - 11.2019
Team Member
Jollibee
03.2017 - 2018
Business Relationship Manager
Telstra International Philippines Inc (TIPI)
06.2015 - 01.2017
Billing Consultant
Telstra International Philippines Inc (TIPI)
11.2014 - 06.2015
Billing Consultant
TeleTech Corp
04.2014 - 11.2014
Fraud Identity (inbound)
SITEL Philippines Corporation
05.2013 - 03.2014
Fraud Transaction (inbound)
SITEL Philippines Corporation
08.2012 - 05.2013
Fraud Dialer (outbound)
SITEL Philippines Corporation
06.2012 - 08.2012
Secondary - undefined
Valencia National High School
Elementary - undefined
Valencia City Central School
Bachelor of Science - Agribusiness Management
Central Mindanao University
Undocumented Positions
Documenter, Agri-business Strategic Planning Seminar Workshop, 2010, Participant, GAD: Gender and Development Training Seminar, 2012, Participant, Systems Approach to Postharvest Handling Seminar, 2012, Participant, Leadership Training Seminar-Student Leaders, 2011, Participant, Leadership Training Seminar-ARSO, 2012, Participant, Bayan-Anihan Hunger Warrior Seminar Workshop, 2010, Assistant Coordinator, Fruit Production Techniques Seminar, 2012, Assistant Coordinator, Systems Approach to Postharvest Handling Seminar, 2012, College Councilor-Agriculture, Supreme Student Council, 2011-01-01, 2012-01-01, CHED Scholar, 2008-01-01, 2012-01-01, Public Information Officer, Junior Agribusiness Executive Society - JABES, 2010-01-01, 2011-01-01, 2nd Year Level Representative, Junior Agribusiness Executive, 2009-01-01, 2010-01-01, Public Information Officer, Supreme Student Government, 2007-01-01, 2008-01-01
Interim Supervisors
- May Valdez, Ops Manager, SITEL Philippines
- Jessi Suroy-Suroy, TM, TeleTech Corporation
- Virginia Dela Cruz, TM, TIPI
- Ann Busano, TM, JPMC
- Alexancher Paredes, TM, JPMC
- Merry Daisyree Restauro, TM, JPMC
- Elle Alerre, TM, JPMC
Personal Information
- Title: Customer Service Representative
- Date of Birth: March 26, 1992
- Nationality: Natural Born Filipino
- Religion: Roman Catholic