Afsana Bledsoe
Vallejo,CA
Summary
Detail-oriented team player with strong organizational skills, demonstrated communication and multitasking abilities. . Ability to handle multiple projects simultaneously with a high degree of accuracy. Works great under pressure and remains calm during emergencies. Seeking a challenging position to utilize interpersonal skills in.
Overview
27
27
years of professional experience
Work History
Exam Proctor
Uexams
05.2024 - Current
- Provided a positive exam experience for students through professional demeanor and empathetic understanding of test anxiety concerns.
- Demonstrated strong attention to detail when reviewing student submissions, ensuring all necessary information was included before grading commenced.
- Maintained a quiet and focused environment, enabling students to concentrate fully on their exams.
911 Emergency Dispatcher
City Of Berkeley California
05.1998 - 12.2023
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Received 911 and non-emergency calls.
- In team collaboration transferred calls to appropriate agencies and personnel on duty.
- Received and categorized incoming telecommunications and confidential information requests to begin documentation.
- Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
Records Technician
San Mateo County Sheriff's Office
04.1997 - 05.1998
- Scanned paper documents into computer and assigned identification numbers to simplify tracking process.
- Received and categorized incoming telecommunications and confidential information requests to begin document processing sequence.
- Maintained warrants department document tracking database to follow documents' migration through processing sequence.
- Adhered to established procedures for handling sensitive and classified documents to retain chain of custody integrity.
- Logged Freedom of Information Act (FOIA) requests and verified eligibility of documents for release to requestors.
- Generated targeted correspondence to accompany transmission of outgoing document packages.
- Supported internal investigations by promptly locating and providing relevant documents upon request.
- Contacted document requestors and obtained additional information required to process document requests.`
- Engaged in daily communications with internal partners and identified document-related issues that required interdepartmental cooperation.
Education
Bachelor of Science - Human Development
University of California - Davis
Davis, CA06.1996
Skills
- Patience and Tolerance
- Memory retention
- Prioritization
- Situational Awareness
- Problem-Solving
- Critical Thinking
- Teamwork and Collaboration
- Active Listening
- Data entry proficiency
- Decision-Making
- Crisis Management
- Works Well Under Pressure
Languages
Dari
Native or Bilingual
Additional Information
Recipient of countless commendations for extraordinary work accomplished in critical situations as an emergency dispatcher.
CPR
CPR Certified in Adult and Pediatric AED
Internships
Yolo County Social Services Family Day Care Division
~Home Inspections
~Code Compliance
~Client Contact
~Documentation
Behavioral Technician
~Repeat exposure to assist with learning
~Documentation
Timeline
Exam Proctor
Uexams
05.2024 - Current
911 Emergency Dispatcher
City Of Berkeley California
05.1998 - 12.2023
Records Technician
San Mateo County Sheriff's Office
04.1997 - 05.1998
Bachelor of Science - Human Development
University of California - Davis