Aftab Khan
Columbus,US
Summary
Dynamic customer service professional with extensive experience in the hospitality industry, excelling in communication, presentation, and problem-solving. Proven ability to multitask and manage time effectively, consistently enhancing customer satisfaction and operational efficiency. Committed to delivering memorable experiences while leveraging technical skills in innovative projects that drive performance and elevate customer engagement. A results-oriented approach ensures a focus on continuous improvement and excellence in service delivery.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Escort/ Coordinator
OhioHealth Riverside Methodist Hospital
Columbus, OH
09.2025 - Current
- Assisted patients with mobility and transportation throughout hospital premises.
- Coordinated patient transfers to ensure timely arrival for medical appointments.
- Managed high call volumes while providing exceptional patient support and maintaining professional composure.
Server
KHAAB INDIAN
Columbus, OH
11.2021 - Current
- Greeting customers as they walk into the restaurant
- Providing customers with menus and answering any initial questions they may have
- Orchestrate seamless dining experiences, managing reservations and optimizing seating arrangements to enhance customer satisfaction and staff efficiency.
Food Runner
Lindey's
Columbus, OH
10.2024 - 09.2025
- Ensures precise food presentation, boosting guest satisfaction and feedback.
- Tracks orders accurately, reducing errors and enhancing dining experiences.
- Facilitates communication between kitchen and service staff for smooth operations.
Lead Barista
TIGER+LILY
Columbus, OH
08.2023 - 10.2023
- Ensured that all beverages were prepared according to recipes and presented in an attractive manner.
- Prepared numerous varieties of hot and iced drinks with high accuracy and consistently strong customer satisfaction.
- Memorized official and off-menu coffee and tea preparations.
Customer Service Representative
AMAZON
Columbus, OH
04.2019 - 02.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Developed creative solutions to complex customer issues, consistently exceeding service quality benchmarks and fostering brand loyalty.
Education
Bachelor of Arts - Humanities
University Of Karachi
Karachi, SindhHigh School Diploma - undefined
Happy Home
Karachi, SindhSkills
- Technical Analysis
- Report Writing
- Presenting
- Critical Thinking
- Communication
- Performance Assessment
- Customer Service
- Data Analysis
- Hardware Installation
- Problem Solving
- Time Management
- Multitasking
Certification
- BLS Certified
Languages
English (Highly proficient)
Hindi (Highly proficient)
Urdu (Highly proficient)
Pashto (Highly proficient)
Timeline
Patient Escort/ Coordinator
OhioHealth Riverside Methodist Hospital
09.2025 - Current
Food Runner
Lindey's
10.2024 - 09.2025
Lead Barista
TIGER+LILY
08.2023 - 10.2023
Server
KHAAB INDIAN
11.2021 - Current
Customer Service Representative
AMAZON
04.2019 - 02.2022
High School Diploma - undefined
Happy Home
Bachelor of Arts - Humanities
University Of Karachi