Aftab Hussain Lakhani
Boston,MA
Summary
Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Project and Quality Manager
All About Foods Group
07.2023 - 12.2023
- Improved product quality by implementing stringent inspection processes and quality control measures.
- Enhanced customer satisfaction by monitoring and addressing customer complaints promptly and efficiently.
- Streamlined production processes by identifying areas for improvement and implementing corrective actions.
- Conducted thorough audits to ensure adherence to industry standards and regulatory requirements, maintaining compliance consistently.
- Provided training to Assistant Project Managers on best practices in quality management, fostering a culture of excellence within the organization.
Sr. Customer Service Executive
Synchrony
10.2021 - 12.2021
- Improved customer satisfaction by addressing and resolving complex customer inquiries promptly and accurately.
- Streamlined the service process for increased efficiency by implementing new strategies and tools aimed at reducing response times.
- Enhanced team productivity by providing regular coaching, feedback, and training opportunities to staff members.
- Boosted customer retention rates with proactive communication and personalized solutions tailored to individual needs.
Customer Service Executive
Sykes Business Services Of India PVT LTD
12.2020 - 10.2021
- Used customer relationship management (CRM) systems to accurately track and manage customer data
- Handled high-volume of customer inquiries in a professional and timely manner, resulting in a 97% increase in customer satisfaction ratings
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
Master of Science - Project Management
Northeastern University
Boston, MA05.2024
Bachelor of Arts - Mass Communication
Roots Degree College
Hyderabad, India 04.2021
Skills
- Problem-Solving Abilities
- Document Management
- Continuous Improvement
- Excellent Researching Skills
- Quality Processes
- Project Management
- Team Training
Certification
- Harvard Manage Mentor Project Management, Harvard Business Publishing, December-2022.
- Project Management Support, Harvard Business Publishing, February -2023.
- Negotiation Fundamentals, Northeastern University, April -2023.
- Project Management: Preventing Scope Creep, Northeastern University, January- 2024.
Timeline
Project and Quality Manager
All About Foods Group
07.2023 - 12.2023
Sr. Customer Service Executive
Synchrony
10.2021 - 12.2021
Customer Service Executive
Sykes Business Services Of India PVT LTD
12.2020 - 10.2021
Master of Science - Project Management
Northeastern University
Bachelor of Arts - Mass Communication
Roots Degree College
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