Aftin Blake
Fayetteville,USA
Summary
Dynamic professional with a proven track record at Tyson Foods Corporation, excelling in account management and team collaboration. Successfully optimized client relationships and streamlined operations, enhancing customer satisfaction. Skilled in ACH transactions and leadership, driving process improvements and achieving exceptional results. Passionate about delivering quality service and fostering positive client interactions.
Overview
9
9
years of professional experience
Work History
Accounting Administrator ~ Customer Claims Coordinator
Tyson Foods Corporation
Springdale, AR
03.2025 - Current
- Managed and resolved customer claims for fresh meat products, addressing quality, pricing, and shipping issues.
- Acted as liaison between customers and internal departments to ensure timely claim resolution.
- Tracked and managed claims to minimize negative impacts on customers and business.
- Collaborated with sales, production, and logistics teams to address claims and prevent future issues.
- Analyzed claim data to identify trends and recommend process improvements.
- Delivered exceptional service by promptly resolving customer concerns and enhancing satisfaction.
- Maintained commitment to quality and service excellence throughout claims process.
- Communicated effectively with customers to understand concerns and provide appropriate solutions.
Special Accounts Manager
Airways Freight Corporations
Fayetteville, AR
09.2021 - 03.2025
- Managed and optimized client relationships for over 200 accounts, ensuring performance and satisfaction.
- Coordinated with freight companies to gather and verify backup documentation, streamlining operations.
- Maintained a balanced portfolio of over 340 accounts to support financial health.
- Submitted invoices to portals for timely processing and payment.
- Executed debit collection efforts and referred delinquent accounts to outside agencies.
- Processed daily bank deposits for credit card and ACH payments to maintain cash flow.
Customer Service/Clerical
Medical Arts Pharmacy
Fayetteville, AR
10.2016 - 09.2021
- Facilitated customer support for walk-in and drive-through clients.
- Managed inventory of over-the-counter items to ensure availability.
- Processed daily sales reports to track financial performance.
- Coordinated ordering of nonprescription OTC items to maintain stock levels.
- Provided OTC product information and recommendations to customers.
- Monitored staff temperature logs for Covid-19 compliance.
- Ensured adherence to state protocols for Covid-19 among walk-in customers.
Education
Some College (No Degree) - Business Management
Northwest Arkansas Community College
Rogers, ARSkills
- Account/Project Management
- Leadership
- Budgeting
- Event Planning
- Team Collaboration
- Freight Experience
- ACH Transactions
Timeline
Accounting Administrator ~ Customer Claims Coordinator
Tyson Foods Corporation
03.2025 - Current
Special Accounts Manager
Airways Freight Corporations
09.2021 - 03.2025
Customer Service/Clerical
Medical Arts Pharmacy
10.2016 - 09.2021
Some College (No Degree) - Business Management
Northwest Arkansas Community College