Summary
Overview
Work History
Education
Skills
Timeline
Server

Afton Hency

Colorado Springs,CO

Summary

With over 20 years of experience in the restaurant industry, this accomplished and creative professional is highly trained in customer service. Thrives in fast-paced environments and possesses strong communication skills, excelling in upselling and providing exceptional attention to detail. Additionally, the background in restaurant management further enhances the ability to deliver outstanding results.

Overview

16
16
years of professional experience

Work History

Server

Border Burger Bar
05.2021 - 12.2024

Server

Islands Restaurants
10.2019 - 08.2020
  • Managed several tables concurrently while maintaining consistent service quality.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Server

Chili's
07.2018 - 10.2019
  • Provided friendly and attentive service
  • Meeting special needs and customer demands

Lead Server

Mason Jar Tavern
12.2014 - 04.2018
  • Trained/mentored FOH staff
  • Created daily drink specials to increase profit
  • Verified cash drawer against daily receipts
  • Proactively prepared for catering, large parties, and reservations

Restaurant and Banquet Server

Century Casino
08.2013 - 12.2014
  • Opened restaurant daily
  • Set up for any/all banquets

Assistant General Manager

Piccadilly Pub
07.2008 - 07.2013
  • Handled cash in an accurate manner and prepared deposits
  • Hired FOH staff
  • Developed and implemented new policies
  • Managed FOH team schedule with an eye for coverage and individual strengths

Education

High School Diploma -

Victor High School
Cripple Creek, CO
01.2000

Skills

  • Articulate
  • Problem solver
  • Sales goals
  • POS
  • Sales
  • Customer Service
  • Thrives in fast paced environments
  • Organized and efficient
  • Well spoken
  • Consistently meets sales

Timeline

Server

Border Burger Bar
05.2021 - 12.2024

Server

Islands Restaurants
10.2019 - 08.2020

Server

Chili's
07.2018 - 10.2019

Lead Server

Mason Jar Tavern
12.2014 - 04.2018

Restaurant and Banquet Server

Century Casino
08.2013 - 12.2014

Assistant General Manager

Piccadilly Pub
07.2008 - 07.2013

High School Diploma -

Victor High School
Afton Hency