Afton Hollister
Gresham,OR
Summary
Methodical Program Coordinator offers internal document creation, program management, and project implementation expertise paired with outstanding time management and multitasking abilities. Resourceful and versatile professional with many years of experience developing and coordinating programs.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Program Coordinator/Program Manager
Open Door Community Health Centers
Eureka, CA
01.2019 - 07.2024
- Certified Motivational Interviewer
- Experience in OB/GYN and women's health care
- Experience working with all ages and backgrounds in Group Therapy
- Experience working with students, youth, and adults in community healthcare
- Extensive Clinical Experience with program development
- Program development, clinical practice integrative medicine
- EMR experience and clinical Operations Management
- HIPAA/ Clinical trained professional
- Growth mindset and continuous learning
- Healthcare administration and management experience and knowledge
- Understanding healthcare systems in community healthcare services
- Integrative healthcare program development, implementation, and management
- Comprehensive understanding of mental health and addiction medicine
- Willingness to participate in ongoing education and training
- Change agent and healthcare advocate
- Analyzed data sets from surveys and focus groups to develop reports outlining findings
- Kept team members up-to-date with relevant project information
- Resolved conflicts between stakeholders arising from differences in opinion concerning programming decisions or actions taken by personnel assigned responsibility for them
- Organized and facilitated workshops, meetings, and training sessions for participants
- Supervised personnel involved in delivering services under the auspices of the program
- Developed promotions for current programs and specials
- Created and managed budgets to support program activities
- Checked completed program logs for accuracy and conformance with Federal Communications Commission (FCC) rules and regulations and resolved program log inaccuracies
- Established work schedules and assigned work to staff members
- Developed budgets for programming and broadcasting activities and monitored expenditures to ensure that remained within budgetary limits
- Implemented strategies to increase participation in programs among target populations
- Ensured that all deliverables were completed according to schedule while adhering to quality standards set forth by management
- Developed and maintained relationships with stakeholders to ensure successful program implementation
- Monitored performance indicators against established goals for each project or initiative
- Assisted with grant writing efforts by researching funding opportunities and preparing applications
- Facilitated program meetings, conferences, and workshops
- Analyzed program results and developed recommendations for improvement
- Tracked expenses related to projects within the framework of a given budget
- Drafted communications materials such as newsletters and press releases in order to promote programs
- Scheduled details of program and events based on agendas
- Developed and implemented marketing plans to promote program offerings
- Spearheaded program budget development and enforced adherence
- Developed program evaluation systems to measure impact of programs on target population
- Managed databases containing participant information and program metrics
- Collaborated with internal teams across departments to ensure effective operations of the program
- Conducted research to identify best practices related to program objectives
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Skilled in using various software applications and programs including Microsoft Office and Adobe Creative Suite
Food and Beverage Server/concerts and events
Sierra Nevada Brewing Co.
Chico, CA
05.2014 - 03.2018
- Bartender and food service
- Customer Service and sales
- Events coordinating
- Extensive training in the beer, wine, and spirits industry
- Direct customer service and support
- Ability to work independently and collaborate with a team
- Professional Development and safety training
- Commitment to company goals, values, and mission
- Proven track record of excellent customer service and quality
- Eager to learn and grow
- Personal and Professional Accountability
- Enthusiastic team member, training and mentorship to new employees
- Maintained cleanliness standards in the dining room by wiping down tables after each seating
- Resolved conflicts between co-workers professionally while following established conflict resolution procedures
- Followed operational policies and procedures to maintain safety
- Proactively addressed any customer issues or complaints in a polite manner while remaining professional at all times
- Listened to customer concerns and complaints and quickly rectified issues
- Used focus and memorization skills to keep track of tables and remember orders
- Handled large volumes of cash transactions accurately and efficiently while adhering to company policies regarding cash management
Healthcare Program Coordination and Program Management
Hill Country Health and Wellness Center
Round Mountain
03.2003 - 01.2014
- Clinical and Administrative skills and experience
- FQHC knowledge and nonprofit community healthcare services and development
- Progressive and consistent professional development and promotions
- Extensive understanding of healthcare systems (federal and state, CA) and legislation complexities
- Graduate2012 from the Clinical Leadership Institute (CLI) Program
- Successful development and implementation of integrated services and collaborative programs within healthcare systems
- Cultivated interpersonal relationships to foster collaboration among team members on the program
- Organized meetings and disseminated company information to employees
- Attended industry events and conferences to network with other businesses
Education
Bachelor's degree - Psychology
California State University
Chico, CA06.2018
Associate's degree - Psychology
Butte Community College
Chico, California06.2016
Postgraduate Degree - Healthcare Administration/ Leadership
Clinical Leadership Institute Program
CA06.2010
Skills
- EHR/EMR EPIC and Centricity experience
- Leadership Development
- Extensive experience with Senior and Executive management
- Programs and personnel management
- Training and Development of staff
- Collaboration with multiple department management
- Navigation of complex operations and organizational matrix
- Workflow and Program development, evaluation and integration of complex systems
- Trauma informed and crisis management
- Change agent and management
- Clinical operations management
- Healthcare administration
- Stakeholder engagement
- Conflict resolution
- Team collaboration
- Implementation strategies
- Effective communication
- Workshop facilitation
- Customer service
- Sales partnership development
- Market research proficiency
- Proactive mindset
- Staff development expertise
- Persuasive communication style
- Resource management
- Facility management
- Generating schedules
- Standard operating procedures
- Marketing materials
- Data management
- Vendor management
- Adaptability
- Continuous improvement
- Decision-making
- Strategic leadership
- Event coverage
Certification
- Certified Motivational Interviewing,03/2023 - Present, UMASS Chandler Medical School
- Certificate of Intensive Training in Motivational Interviewing,03/2023 - Present, Center for Integrated Primary Care (CIPC)
- Group Medical Visit Facilitation - Trained,03/2023 - Present, Integrated Center for Group Medical Visits Fellowship Program
References
- Darra, Husome, FNP, darrahusome@gmail.com, 530-604-0844, Open Door Community Health Centers, Professional Mentor, Colleague
- Katrina, Delevati, People Operations Director, kdelevati@gmail.com, 530-524-3235, CenCal Health, Colleague, HR Director, Friend, Santa Barbara, CA
- Lynn, Dorroh, CEO, Health Care Consultant, ldorroh@hillcountryclinic.org, 530-337-5750, Hill Country Health And Wellness Cn, Professional Mentor, Colleague
Timeline
Program Coordinator/Program Manager
Open Door Community Health Centers
01.2019 - 07.2024
Food and Beverage Server/concerts and events
Sierra Nevada Brewing Co.
05.2014 - 03.2018
Healthcare Program Coordination and Program Management
Hill Country Health and Wellness Center
03.2003 - 01.2014
Bachelor's degree - Psychology
California State University
Associate's degree - Psychology
Butte Community College
Postgraduate Degree - Healthcare Administration/ Leadership
Clinical Leadership Institute Program