AFTON MCKINNEY
New Salem,MA
Summary
When I do something, it's done right, with perfection in mind. I'm eger to extend a helping hand wherever needed and am very productive. I am extremely dependable, at the age of 16 I would commute, via the commuter rail from Salem to Boston for work while attending a Boston prep high school fulltime. I am very passionate in what I do and I am an extremely quick learner. I am technologically-savvy and have extensive customer service skills with proven customer service, time management and multitasking abilities. Attentive to customer needs and able to break down technical problems to develop effective solutions.
Overview
7
7
years of professional experience
Work History
Weight Loss Consultant
Awaken 180
Peabody, MA
10.2022 - Current
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Assessed body composition and BMI, following health protocols.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Reviewed medical records of patients prior to visits to determine physical limitations, precautions and contra-indications.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Maintained updated knowledge through continuing education and advanced training.
- Identified needs of customers promptly and efficiently. As well as assisting with customer requests and answered questions to improve satisfaction.
- Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs, while also showing potential buyers benefits and advantages and encourage purchases.
- Apply strong nutritional knowledge to individualized, proactive lifestyle guidance for patients pursuing health and recovery from various health conditions.
- Analyzed sales trends to anticipate future needs and adjust inventory accordingly and managed purchase orders with vendors to maintain optimal stock levels.
- Ensured proper storage conditions for all items in the warehouse and Investigated discrepancies between physical count and computer records.
- Identified opportunities for process improvement within the organization and worked closely with purchasing staff to ensure timely delivery of materials and supplies.
Head Lifeguard (Seasonal)
Boys And Girls Club Of Lynn
Lynn, MA
03.2022 - 10.2022
- Learned and maintained proficiency in first responder skills such as First
- Aid and CPR to offer individuals in distress optimal support
- Managed swimming schedules as well as taught children and adults how to row boat in addition to basic boating and safety when playing in or near water
- Maintained rescue equipment by conducting inspections and completing basic repairs, alerting my director when things were broken and giving ideas on how to prevent those things from breaking
- Detailed safety rules and procedures regarding activities to customers and guests, this included going to splash parks that were open to the public, Observing recreational users to detect safety concerns and prevent ongoing violations
- Or traveling from 2 different felicitys, lynn and middleton
- Explained and demonstrated freestyle and backstroke swimming strokes, exhibiting proper technique and positioning in water
- Working with chemicals - making sure the pool was safe for residents, those chemicals included Chlorine, alkalinity, and ph, as well as adding water and assisting on backwashing the pool
- Logged hourly chemical readings to keep pool water at safe levels and avoid potential for illness among patrons
- Delivered first aid for accidents and injuries in compliance with established procedures to promote campers' well-being and health
- Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.
Lifeguard/Swim Instructor
Salem YMCA
Salem, MA
03.2018 - 05.2022
- Non -Supervised (can work alone for many hours, ranging from 5am-12:30pm with no breaks, would even close the pool some nights because of lack in staff.)
- Teaching numerous age groups from babies to adults on safety and the action of swimming, as well as Worked one-on-one with special needs students, delivering guidance and reassurance
- Picking up very heavy objects
- Tidying and cleaning everything up through the day and while closing
- Showing and helping people around the area, answering questions about memberships and lessons etc
- Doing paper work, filing and scanning as well as emails, calls and more
- Always making sure I have coverage and helping out other staff when they need coverage
- Updated logs detailing weather conditions, treatments provided and incident information to keep management informed of activities
- Monitored behaviors for safety violations and took steps to prevent further violations
- Taught students lifesaving measures, including things like swim-float-swim and to never swim alone
- As well Provided valuable swim instruction to patrons of various ages to build confidence, strength, and skills in positive learning environment
- Met regulatory compliance for staff members and led safety training to enhance lifesaving skills.
Lifeguard/Private Swim Instructor
Wang ymca
Boston, MA
01.2017 - 10.2020
- Opened and closed.
- Garnered valuable advice to new swimmers on specific techniques and provided tips on building strength especially with Camp kids.
- Swim lessons at schools, with all different ages, as well as documented each student's progress and gave constructive feedback for areas that could be improved.
- Teaching numerous age groups from babies to adults on safety and the action of swimming.
- As well as Worked one-on-one with special needs students, delivering guidance and reassurance, to help growth in the lessons.
- Tidying and cleaning everything up through the day and while closing, also cleaned, brushed and vacuumed the pool many times throughout the day.
- Logged hourly chemical readings to keep pool water at safe levels and avoid potential for illness among patrons.
- Optimized customer service by resolving issues quickly and with courteous demeanor.
- Also showing and helping people around the area, answering questions about memberships and lessons etc.
- Doing paper work, filing and scanning as well as emails, calls and more.
Education
High School Diploma -
Boston Latin Academy
Skills
- Inbound and outbound calling
- Effective communication
- Safety regulations
- Problem Resolution
- Computer skills/Microsoft office
- Sales
- Credit card payment processing
- Retail sales/Customer service
- Team collaboration and Adaptive team player
- Program/Scheduling management
- Conflict resolution
- Strong client relations
- Pool policies enforcement
- Equipment and Inventory management
- First aid and CPR instruction
- Human Anatomy knowledge
- Training experience
- Order Fulfillment/Stock replenishment
- Discrepancy Resolution
- Inventory Reconciliation
- Warehouse Organization
- Inventory Control/Loss Prevention
Timeline
Weight Loss Consultant
Awaken 180
10.2022 - Current
Head Lifeguard (Seasonal)
Boys And Girls Club Of Lynn
03.2022 - 10.2022
Lifeguard/Swim Instructor
Salem YMCA
03.2018 - 05.2022
Lifeguard/Private Swim Instructor
Wang ymca
01.2017 - 10.2020
High School Diploma -
Boston Latin Academy