Summary
Overview
Work History
Education
Skills
Timeline
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Songyi Lee

New Salem,MA

Summary

Motivated Shift Supervisor with a proven track record in staff management and financial accuracy, adept at resolving customer complaints to ensure satisfaction. Skilled in cash handling and policy enforcement, also excelled as an Early Childhood Educator, building strong family relationships through exceptional communication. Background includes translating complex documents from Korean to English, showcasing linguistic proficiency and attention to detail.

Overview

6
6
years of professional experience

Work History

Shift Supervisor

07.2024 - Current
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enforced company policies and regulations with employees.
  • Continuously improved workplace processes and procedures, identifying areas for optimization and leading initiatives to implement necessary changes.
  • Conducted regular performance evaluations, providing constructive feedback to help employees grow professionally.

Special Needs Babysitter

Private Client
01.2024 - 04.2024
  • Played games, worked on puzzles, and read books to young children with special needs.
  • Reassured children when upset providing emotional support and stability.
  • Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
  • Built lasting bonds with the families I worked with through excellent communication skills creating strong rapport which led me being recommended amongst friends.
  • Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
  • Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Maintained a clean and organized environment to ensure the well-being of children under care.

Early Childhood Educator

Upper Canada Child Care
07.2022 - 08.2023
  • Established ongoing professional development goals, participating in workshops and conferences to stay current on emerging trends in early childhood education.
  • Implemented developmentally and culturally appropriate curriculum for children, creating positive, and safe classroom environments.
  • Collaborated with colleagues to share teaching strategies and resources, improving overall teaching quality.
  • Implemented technology in classroom for educational purposes, enriching learning experience.
  • Managing the budgets related to class materials and events.

Translator and Interpreter

Private Client
05.2018 - 05.2018
  • Enabled smoother negotiations for clients with foreign counterparts by offering real-time interpretation support.
  • Translated documents from Korean to English.
  • Maintained high linguistic standards across all translations through rigorous proofreading and editing processes.
  • Adapted quickly to emerging trends and technologies in the translation industry, ensuring continued relevance and expertise.
  • Reviewed final work to spot and correct errors in punctuation, grammar and translation.

Education

Associate of Arts - Early Childhood Education

Seneca College
Toronto, Candad
01-2022

Skills

  • Cash handling expertise
  • Schedule Management
  • Policy Enforcement
  • Staff Management

Timeline

Shift Supervisor

07.2024 - Current

Special Needs Babysitter

Private Client
01.2024 - 04.2024

Early Childhood Educator

Upper Canada Child Care
07.2022 - 08.2023

Translator and Interpreter

Private Client
05.2018 - 05.2018

Associate of Arts - Early Childhood Education

Seneca College

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Songyi Lee