Shelby Francis
Newington
Overview
10
10
years of professional experience
1
1
Certification
Work History
Shift Supervisor
The Home Depot
Glastonbury, CT
03.2024 - Current
- Processed customer transactions accurately and efficiently, handling an average of XX transactions per hour
- Provided exceptional customer service by greeting customers, answering inquiries, and resolving complaints in a timely manner
- Maintained a clean and organized checkout area, ensuring a positive shopping experience for customers
- Handled cash, credit card, and mobile payment transactions with precision and accuracy
- Assisted customers in locating products within the store, offering recommendations based on their needs
- Managed returns and exchanges according to company policies, ensuring customer satisfaction
- Trained new cashiers on register operations, cash handling procedures, and customer service best practices
- Collaborated with team members to achieve daily sales targets through upselling and cross-selling techniques
- Resolved pricing discrepancies promptly by coordinating with the pricing department or supervisor
- Demonstrated strong attention to detail when verifying product prices against shelf labels or promotional signage
- Maintained knowledge of current promotions, discounts, and loyalty programs to effectively communicate them to customers
- Ensured compliance with all cashiering procedures including opening/closing registers accurately
- Assisted in inventory management by monitoring stock levels at the checkout counter and notifying supervisors when replenishment was needed
Barista/Cashier
Dunkin' Donuts
Rocky Hill, CT
01.2022 - 07.2022
- Developed and implemented new training program for barista staff, resulting in improved consistency and quality of drinks
- Created innovative drink recipes and seasonal menu offerings, increasing customer satisfaction and sales
- Managed inventory levels, ensuring an adequate supply of coffee beans, milk, syrups, and other ingredients
- Maintained cleanliness and organization of the coffee bar area according to health code standards
- Provided excellent customer service by taking orders accurately, making recommendations based on customer preferences, and handling complaints effectively
- Collaborated with suppliers to source high-quality coffee beans from different regions around the world
- Trained staff on proper espresso machine operation, milk steaming techniques, latte art skills, and drink presentation
- Implemented cost-saving measures such as portion control for ingredients to reduce waste and improve profitability
- Monitored equipment performance regularly to ensure optimal functioning; coordinated repairs or replacements as needed
- Created a welcoming atmosphere for customers by maintaining a clean seating area and displaying attractive merchandise items at the counter
- Conducted regular taste tests with staff to maintain consistent flavor profiles across all beverages served
- Managed cash register operations including processing payments accurately using various payment methods (cash, credit cards)
- Collaborated with management team to develop marketing strategies aimed at attracting new customers through promotions or special events related to coffee culture
- Analyzed sales data to identify trends in customer preferences; used insights to adjust menu offerings accordingly
- Ensured compliance with food safety regulations by monitoring temperature controls for perishable items like milk or cream
- Trained staff on proper sanitation procedures including cleaning espresso machines regularly
- Developed strong relationships with regular customers by remembering their names/preferences
- Increased revenue by upselling additional products such as pastries, sandwiches, or coffee accessories
- Managed scheduling and shift assignments to ensure adequate staffing levels during peak hours
- Implemented a customer loyalty program to encourage repeat business and reward frequent customers
Shift Supervisor
CVS Health
Newington, CT
11.2017 - 03.2020
- Cash drops
- Oversaw daily operations of a busy pharmacy, managing a team of XX pharmacists and technicians
- Developed and implemented standard operating procedures to ensure compliance with regulatory requirements
- Implemented new inventory management system, reducing medication waste by XX% and improving efficiency
- Led training programs for staff on new medications, drug interactions, and best practices in patient care
- Collaborated with healthcare providers to optimize medication therapy plans for patients
- Maintained accurate records of controlled substances in accordance with state and federal regulations
- Managed prescription fulfillment process, ensuring timely delivery of medications to patients
- Resolved customer inquiries or concerns regarding medications or insurance coverage issues
- Conducted regular performance evaluations for pharmacy staff, providing feedback and coaching as needed
- Participated in the recruitment and hiring process for new pharmacy personnel
- Developed relationships with pharmaceutical suppliers to negotiate favorable pricing terms and ensure product availability
- Collaborated with healthcare professionals to develop customized medication regimens for complex cases
Office Assistant
AVERY HEIGHTS
Hartford, CT
01.2016 - 01.2018
- Managed and organized office supplies, ensuring efficient inventory levels and timely reordering
- Scheduled and coordinated meetings, appointments, and travel arrangements for executives
- Maintained electronic and physical filing systems to ensure easy retrieval of documents
- Assisted in the preparation of reports, presentations, and correspondence by gathering data and formatting information
- Handled incoming calls, took messages, and directed inquiries to appropriate staff members
- Coordinated office events such as team-building activities or celebrations to foster a positive work environment
- Performed general administrative tasks including photocopying, scanning documents, mailing letters/packages, etc
- Provided support in organizing company-wide training sessions or workshops for employees' professional development
- Assisted in onboarding new employees by preparing necessary paperwork and coordinating orientation schedules
- Maintained confidentiality of sensitive information while handling employee records or company-related documents
- Maintained accurate records of office expenses/budgets ensuring adherence to financial guidelines
- Assisted with the preparation of financial reports, invoices, or expense reimbursements
- Managed office calendar/scheduling conflicts to optimize time management for executives
Education
Upper secondary education - undefined
Associate's degree - undefined
High school diploma - undefined
Newington High School
Newington, CT06.2014
Skills
- Food production
- First aid
- POS
- Store Management Experience
- Leadership
- Mobile devices
- Phone triage
- Cycling
- Receptionist experience within retail industry
- Report writing
- Shift Management
- Interpersonal skills
- Multitasking
- Working with individuals with autism
- Time management
- Google Suite
- Sales negotiation
- Microsoft Outlook Calendar
- POS systems
- Serving
- Working with students with special education needs
- Computer operation
- Inventory management
- Materials handling
- 80211 (Wi-Fi)
- Training
- Classroom experience
- Cross-selling
- Phone communication
- Merchandising display arrangement
- Retail pharmacy experience
- Media Planning
- Retail price checking
- Detecting counterfeit currency
- Store closing procedures
- Productivity software
- Refund processing
- Store opening procedures
- Jewelry store experience
- Clover
- HIPAA
- Special education
- Customer service
- Order picking
- Driving
- Phone etiquette
- Home Care
- Microsoft Word
- Epic
- Social media management
- Sage
- Wireless sales
- Cooking
- Serving Experience
- Sales transaction processing
- MailChimp
- Micros POS
- Cash register operations
- Pet care appointment scheduling
- Making change
- Manufacturing
- Hootsuite
- Labeling
- Client rapport building
- Copywriting
- Branding
- Food Preparation
- Nutrition
- CRM software
- Computer literacy
- Retail sales - Retail sales experience (6-10 years)
- HR compliance
- Commercial Cleaning
- Cash Handling
- Shopify POS
- Special order processing
- Crisis management
- Greeting customers
- Attention to detail
- Passenger vehicle
- Filing
- Pet sitting
- Patient care
- Retail security monitoring
- Medical administrative support
- Patient interaction
- Coffee experience
- Square (POS)
- Balancing cash drawers
- Administrative experience
- Relationship management
- Retail shipping operations
- Customer returns handling
- Specialty store experience
- Furniture sales
- Depositing cash
- Food microbiology
- Email Marketing
- Blogging
- Baking
- Google Docs
- Communication skills
- Host/hostess experience
- Shipping & receiving
- Maintaining patient confidentiality
- Classroom management
- Payment verification
- Microbiology
- Experience working with students
- Digital marketing
- Digital Marketing
- Decision making
- Retail store product knowledge
- Computer skills
- Organizational skills
- Technical Proficiency
- Task prioritization
- Upselling
- Word processing
- Clothing store experience
- Foreign currency payment processing
- Client relationship development
- Microsoft Office
- Payment card processing
- Gift wrapping
- Providing product information
- TouchBistro POS
- Assistance experience within finance industry
- Working with individuals with disabilities
- Typing
- Customer communication
- Sanitation procedures
- Retail industry sales team management
- Assistance experience within technology industry
- Content Creation
- Food service
- System maintenance
- Furniture store experience
- Pet care
- Animal handling
- Experience with children
- Payment reconciliation
- Microsoft Excel
- Laundry
- Appointment scheduling
- Microsoft PowerPoint
- FDA regulations
- Customer support
- Outbound sales
- Multi-line phone systems
- Food industry
- Employee relations
- Proofreading
- Customer support experience within hospitality industry
- Front desk
- Toast POS
- Safe environment creation
- Vital signs
- Teamwork
- Cash handling
- Dog walking
- Convenience store experience
- Home visits (communication methods)
- Dog handling
- Accounting
- Client interaction via phone calls
- Data entry
- Clerical experience
- Microsoft Outlook
- Assistant Manager Experience
- Key management
- Search Engine Optimization (SEO)
- Food handling
- Sales
- Residential Cleaning
- Spreadsheets
- Cashiering
- Meal Preparation
- Merchandising
- Customer relationship building
- Warehouse experience
- Customer complaint resolution
- Sanitation
- Caregiving
- Electronics store experience
- WordPress
- Applied behavior analysis
- QuickBooks
- Product demos
- Stocking
- Heavy lifting
- Accounting software
- EMR/EHR
- Analysis skills
- Grocery store
- Medical office experience
- Consultative selling
- NCR POS
- Google Analytics
- Cleaning
- Load & unload
- PayPal Zettle
- Hardware store experience
- Office experience
- Spreadsheet charts
- Customer inquiry handling
- Promoting products
- Pet grooming
- Working with individuals with developmental disabilities
- Closing sales
- Dispatching
- Face-to-face communication
- Employee training
- Cash handling expertise
- Staff motivation
- Staff development
- Inventory control and record keeping
- Operations management
- Safety awareness
- Conflict resolution techniques
- Schedule management
- Policy enforcement
- Scheduling coordination
- Staff scheduling
- Business development
- Negotiation
- Strong verbal and written communication
- Goal setting and tracking
- Conflict resolution
- Complaint resolution
- Client service
- Verbal and written communication
- Performance metrics
- Shift checklists
- Team-building activities
Certification
- Driver's License
- Class D
- Pharmacy Technician License
- ServSafe
Languages
Multilingual
English
Timeline
Shift Supervisor
The Home Depot
03.2024 - Current
Barista/Cashier
Dunkin' Donuts
01.2022 - 07.2022
Shift Supervisor
CVS Health
11.2017 - 03.2020
Office Assistant
AVERY HEIGHTS
01.2016 - 01.2018
Upper secondary education - undefined
Associate's degree - undefined
High school diploma - undefined
Newington High School