Mitchell Givens
Asheboro,NC
Summary
Shift supervisor with extensive Starbucks experience delivering staff training, inventory control, and daily operations. Proven record of improving customer satisfaction through clear communication and team coordination. Competent in food safety compliance and cash handling while maintaining consistent operational performance.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Shift Supervisor
STARBUCKS COFFEE COMPANY
Asheboro, North Carolina
03.2025 - Current
- Supported daily operations to maintain smooth workflow and customer satisfaction.
- Trained new baristas on beverage preparation and customer service standards.
- Managed inventory levels and ordered supplies as needed.
- Handled cash register transactions and balanced cash drawers at shift end.
- Followed health and safety regulations to maintain clean environment.
- Cleaned and sanitized kitchen equipment, utensils, and workstations.
- Supervised staff and maintained positive, productive atmosphere to support employee experience.
- Assigned tasks to staff while setting priorities and goals.
- Completed opening, closing, and shift change duties to maintain operational standards each day.
- Monitored temperatures in prepared food and cold-storage areas.
- Coached staff on strategies to improve performance and customer relations.
Certified Barista
Starbucks
Saint Augustine Beach, FL
04.2023 - Current
- Licensed Starbucks barista at the Embassy Suites Hotel.
- Prepared high-quality beverages according to standardized recipes and customer preferences.
- Maintained a clean, organized café environment throughout service hours.
- Trained new team members on beverage preparation and customer interaction techniques.
- Cleaned all beverage-preparation equipment before closing each day.
- Performed cashier duties including taking orders, handling payments, and making change.
- Maintained up-to-date knowledge of coffee varieties and preparation techniques.
- Assisted in training new barista staff members on the proper operation of equipment and procedures.
- Prepared specialty coffee drinks, such as lattes, cappuccinos, macchiatos, and mochas.
Barista Trainer
STARBUCKS COFFEE COMPANY
Archdale, North Carolina
05.2024 - 03.2025
- Trained new baristas on beverage preparation and customer service standards.
- Developed training materials and resources for continuous employee education.
- Implemented best practices for safe food handling and equipment use.
- Mentored staff in espresso machine operation and maintenance techniques.
- Conducted on-site training for baristas in proper brewing techniques and customer service etiquette.
- Prepared and served coffee, espresso drinks, blended coffees, and teas.
- Created complex, hand-crafted beverages based on customer preferences.
- Facilitated open dialogue between trainers and employees regarding job expectations, policies, and procedures.
Factory Worker
Lindys Italian ice
Charlotte, NC
06.2020 - 08.2022
- Operated production machinery to ensure efficient Italian ice manufacturing.
- Assisted in quality control by inspecting products for consistency and safety.
- Loaded and unloaded supplies, ensuring proper stock levels for operations.
- Followed safety protocols to maintain a safe working environment at all times.
- Monitored inventory levels and reported shortages to management promptly.
Barista
STARBUCKS COFFEE COMPANY
Charlotte, North Carolina
10.2021 - 05.2022
- Operated cash register, processed payments, and handled customer transactions accurately.
- Implemented best practices for food safety and sanitation in daily operations.
- Prepared and served coffee, espresso drinks, blended coffees, and teas.
- Managed the morning rush of customers daily with efficient, levelheaded customer service.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
Education
High school diploma -
Myers Park High School
Charlotte, NC05.2022
Skills
- Food Production
- Food Service
- Food Safety
- Cleaning Experience
- Sales monitoring
- Barista Experience
- Staff motivation
- Coffee Experience
- POS
- Food Handling
- Cash Handling
- Inventory management
- Staff supervision
- Team building
- Time management
- Effective communication
Certification
• Data Analytics Certification (Coursera - Google), Coursera (Google), 04/01/23, Certification in data analytics; Foundations: Data, Data, Everywhere
• Foundations: Data, Data, Everywhere, Coursera (Google), 04/01/23- 06/01/23, Another certificate in data analytics by Google through Coursera.
• Foundations: Data, Data, Everywhere, Coursera (Google), 04/01/23- 06/01/23, Another certificate in data analytics by Google through Coursera.
Preferred Name
Mitch
Personal Information
- Age: 20
- Work Permit: Authorized to work in the US for any employer
Timeline
Shift Supervisor
STARBUCKS COFFEE COMPANY
03.2025 - Current
Barista Trainer
STARBUCKS COFFEE COMPANY
05.2024 - 03.2025
Certified Barista
Starbucks
04.2023 - Current
Barista
STARBUCKS COFFEE COMPANY
10.2021 - 05.2022
Factory Worker
Lindys Italian ice
06.2020 - 08.2022
High school diploma -
Myers Park High School