Dawn Johanson
Nisqually Markets
Olympia,WA
6
years of professional experience
Shift Supervisor with experience leading store operations, training staff, and maintaining accurate cash handling. Known for strong team leadership, customer service, workplace safety, and smooth daily workflow.
Work History
Shift Supervisor
2 Years 11 Months- Supervised daily store operations, ensuring consistent service and workflow compliance.
- Assigned tasks to front-end staff, maintaining efficient coverage during peak periods.
- Monitored cash handling and register accuracy throughout the shift.
- Trained new associates on customer service standards and point-of-sale procedures.
- Resolved customer concerns promptly to support positive shopping experiences.
- Coordinated stocking, facing, and merchandising to maintain an organized sales floor.
- Verified opening and closing procedures, including cash reconciliation and store security.
- Enforced safety and loss-prevention practices to reduce operational risk.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility were consistently met or exceeded expectations.
- Conducted routine inspections to check quality and compliance with established specifications.
- Implemented training programs for new hires, ensuring seamless integration into the team and faster productivity contributions.
- Continuously improved workplace processes and procedures, identifying areas for optimization and leading initiatives to implement necessary changes.
- Increased sales performance through effective upselling techniques and staff training initiatives.
- Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
- Coordinated with vendors regarding product deliveries, guaranteeing adequate supplies available for uninterrupted service provision.
- Completed cash and credit card transactions accurately using POS software.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Walked through the department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Trained newly hired sales team in upselling techniques.
Administrative Assistant
1 Year 1 Month- Managed patient scheduling, appointment confirmations, and calendar coordination for clinical staff.
- Processed incoming calls, routed inquiries, and provided accurate front-desk support.
- Maintained confidential patient records, charts, and administrative files with attention to detail.
- Prepared correspondence, forms, and clinic documents for daily operational needs.
- Entered data into electronic systems accurately while supporting workflow consistency.
- Organized office supplies, forms, and records to support efficient clinic operations.
- Resolved routine administrative issues promptly while ensuring courteous patient service.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Education
High School Diploma
Skills
Cash handling expertise
Cash handling
Operations management
Staff management
Employee training
Conflict resolution
Team development strategies
Cash handling expertise
Customer-oriented
Staff motivation
Timeline
Shift Supervisor
Nisqually Markets
11.2023 - CurrentRead More
Administrative Assistant
Nisqually Health Clinic
09.2020 - 10.2021Read More
Leland High
High School Diploma
Read More