Shift Supervisor
Gilbert Shepherd
Starbucks Coffeehouse
Chicago,IL
22
years of professional experience
Experienced Shift Supervisor with a strong background in staff motivation, customer-oriented service, and team training. Skilled in placing partners at stations, resolving customer concerns, and maintaining beverage, food safety, and sanitation standards. Known for supporting smooth shift operations, accurate cash handling, and consistent service during peak demand.
Work History
Shift Supervisor
21 Years 7 Months- Supported shift operations by placing partners at stations and keeping service moving during peak demand.
- Helped team members follow beverage standards, customer recovery steps, and store procedures.
- Checked cash handling, register accuracy, and safe deposit process compliance.
- Helped with opening and closing routines to keep service ready for each day.
- Supported food safety, sanitation, and beverage quality standards across work areas.
- Handled customer concerns quickly to maintain service quality and team productivity.
Education
Bachelor of Science - Advertising
- Dean's List Spring 2010
Skills
Cash handling expertise
Cash handling
Employee training
Cash handling expertise
Team leadership
Inventory management
Customer service
Staff motivation
Timeline
Shift Supervisor
Starbucks Coffeehouse
04.2005 - CurrentRead More
IADT
Bachelor of Science from Advertising
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