Afton Walker
Detroit
Summary
Innovative professional with expertise in promoting academic, career and social development programs. Possesses excellent communication, problem-solving and organizational skills. A trusted who advisor goes extra mile to help individuals succeed.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Student Success Advisor
Ross Medical Education Center
11.2025 - Current
- Collaborate with staff members to strategize ways to keep students engaged
- Oversee the academic and daily engagement of nearly 100 hybrid students in 3 programs
- Act as a liaison for Financial Aid to get students questions answered and assist in payment collection
Waitress
Olive Garden
08.2014 - Current
- Maintain exceptional service standards for more than 50 guests per shift, contributing to leading district rankings.
- Guide new employees through onboarding
- Manage guest conflict resolution processes, consistently achieving favorable results through effective communication.
Secondary Medical Assistant Instructor
Ross Medical Education Center
05.2025 - 11.2025
- Substituted and assisted in morning classes, ensuring seamless instruction continuity
- Guided over 30 students through clinical proficiencies, fostering skill mastery
- Monitored classroom performance and transfer grades/attendance with accuracy
Medical Assistant
Henry Ford Health System
08.2019 - 05.2025
- Monitored vitals and patient data for 40+ patients daily, ensuring accuracy and efficiency
- Assisted ICU staff during peak pandemic response, caring for 8+ critical patients per night
- Performed venipuncture and other specimen collection techniques for 80+ patients a week
Account Executive
Infinity Consulting Solutions
11.2016 - 08.2018
- Managed 100 small business clients each quarter
- Conducted 60+ outbound calls daily to generate leads and maintain client relationships
- Increased client revenue 5% by optimizing advertising strategies while reducing costs through Google AdWords
Education
Master of Science - Health Administration
Eastern Michigan University
Ypsilanti, MIBachelor of Science - Communication
Eastern Michigan University
Ypsilanti, MI12.2015
Certificate - Medical Assistant
Ross Medical Education Center
Madison Heights, MI07.2019
Skills
- Effective Communication & Active Listening
- Health & Safety Compliance
- Client Relationship Building/Management
- Data Entry & Records Management
- Microsoft Office Suite
Certification
Basic Life Support (CPR AED) 02/2024-02/2026
Timeline
Student Success Advisor
Ross Medical Education Center
11.2025 - Current
Secondary Medical Assistant Instructor
Ross Medical Education Center
05.2025 - 11.2025
Medical Assistant
Henry Ford Health System
08.2019 - 05.2025
Account Executive
Infinity Consulting Solutions
11.2016 - 08.2018
Waitress
Olive Garden
08.2014 - Current
Master of Science - Health Administration
Eastern Michigan University
Bachelor of Science - Communication
Eastern Michigan University
Certificate - Medical Assistant
Ross Medical Education Center