AFUA T. YEBOAH

• Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
• Maintained personnel records and updated internal databases to support document management.
• Collected, validated, and distributed information to employees.
• Troubleshot employee concerns and recommended corrective actions to resolve issues.
• Substitute teach in classrooms when needed.

• Organized and guided group activities by leading, coaching, and participating with campers.
• Acted as positive role model and mentor to provide campers with constructive guidance and promote healthy habits and attitudes.
• Mediated camper conflicts to resolve problems and maintain positive and safe camp environments.

Provide by-weekly homework help to 8th, 9th, and 11th grade students, as well as test preparation prior to examinations.

• Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
• Showed understanding of customer's personal style and preferences when offering product advice.
• Designed, filled, and arranged eye-catching product floorsets to increase sales.

• Greeted new customers, discussed specials, and took drink orders.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• Kept server areas clean and stocked to increase efficiency while working tables.

• Developed age-appropriate activities and crafts to engage children.
• Provided emotional support and guidance to children during difficult times.
• Encouraged children to develop healthy social and emotional skills.
• Read to children prior to their daily nap times.

• Entered data and verified completeness and accuracy.
• Supported clinical staff members by assisting with data entry, word processing, completing work orders and creating and maintaining files.
• Created, faxed and filed healthcare records for office personnel.
• Helped develop community awareness and outreach programs targeting specific demographics or health issues.
• Call doctors offices to receive refferals on patience.