Colin Harlin
Fountain Inn,SC
Summary
Results-oriented professional with extensive experience in customer service and team collaboration at Jimmy Johns. Demonstrated success in improving customer experiences and optimizing operational efficiency. Proficient in digital tools and adept at problem-solving in high-pressure environments, ensuring safety and satisfaction in all interactions.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Driver /In-Shop Employee
Jimmy Johns
Ellicott City, MD
02.2021 - 01.2025
- Collaborated with team members to ensure smooth operations.
- Provided excellent customer service during busy periods.
- Performed general maintenance tasks such as sweeping floors, cleaning windows, dusting shelves, as well as other common day-to-day tasks.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
Team Member
DICKS Sporting Goods
Ellicott City, MD
08.2019 - 08.2020
- Assisted customers with product selection and inquiries in sporting goods department.
- Operated point-of-sale system for processing customer transactions efficiently.
- Rotated through series of different stations based on team needs.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
Education
Bachelor of Science - Information Technology
Towson University
Towson, MD08-2025
High School Diploma -
Howard High School
Ellicott City, MD05-2020
Skills
- Customer service
- Team collaboration
- Problem solving
- Time management
- Adaptability and flexibility
- Effective communication
- Digital literacy
- Technical support
- Helpdesk services
- IT asset management
- Microsoft certification
- Programming and development
- Database management
- Cloud database services
Certification
- Amazon Web Services (AWS)
- Microsoft Office
- Adobe Illustrator
Affiliations
- Best Buddies
- Salvation Army
Timeline
Driver /In-Shop Employee
Jimmy Johns
02.2021 - 01.2025
Team Member
DICKS Sporting Goods
08.2019 - 08.2020
Bachelor of Science - Information Technology
Towson University
High School Diploma -
Howard High School
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