Caleb Gould
Flower Mound,TX
Summary
Dedicated and people-focused student at Southern Methodist University with a background in the service industry and a passion for law, journalism, and computer science. Possesses strong interpersonal and communication skills, committed to delivering exceptional service. Experienced in teamwork, writing, and computer-related tasks. Currently pursuing a Journalism degree with a Pre-Law focus and a minor in Computer Science. Adept at thriving in fast-paced environments and effectively resolving problems and inquiries. Excels at adapting to new challenges and acquiring new skills.
Overview
4
4
years of professional experience
Work History
Golf Pro Shop Employee
Tour18 Dallas
08.2024 - Current
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Developed strong rapport with customers and created positive impression of business.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Performed cash, card, and check transactions to complete customer purchases.
Outside Guest Services
Tour18 Dallas Golf Course
03.2024 - Current
- Providing a friendly environment for golfers, and cleaning carts as well as operating and changing tires for them.
Barista
Starbucks
06.2023 - 03.2024
- Greeted customers with a friendly and professional demeanor, and provided excellent customer service
- Worked with other baristas and management to ensure a positive customer experience.
Fast Food Server
SONIC Drive-In
05.2020 - 05.2023
- Served customers with fast, friendly service in a fast-paced environment
- Provided exceptional customer service, including answering questions, offering recommendations, and resolving complaints.
Trash Collector
Valet Living
06.2024 - 09.2024
- Collected and gathered garbage from individual apartments from their doorsteep 2 days per week.
- Noted customer complaints regarding service quality or timings of service to forward complaints to higher management.
- Operated app to report any saftey hazards or oddities
Student Worker
Southern Methodist University
01.2023 - 12.2023
- Marketing & Communications - Photo/Video Digital Archiving
- Participated in University-wide events and programs
- Trained new student workers on SMU's Photo/Video archive policies and procedures.
Education
B.A. - Journalism
Southern Methodist University
05.2025
Skills
- Strong research skills
- Customer service
- Strong Computer Proficiency
- Adaptive Learning
- Communication abilities
- Interpersonal Relations
- POS System Operation
- Marketing
- Guest services
- Cash register
- Clear and concise written and verbal communication
- High adaptability
- Strong Interpersonal Skills
- Serving
- Critical thinking and problem-solving
- Computer science
- Customer Service
- Heavy lifting
- Capacity to work in a team
- Barista experience
- Basic math
Hobbies and Interests
Currently I am in an a cappella group at SMU, and I also enjoy studying law. I recently took an IP law class at SMU and it was the most fun class I had taken up to that point. I also enjoy search engine optimization, as well as prompt engineering for engines like ChatGPT.
Timeline
Golf Pro Shop Employee
Tour18 Dallas
08.2024 - Current
Trash Collector
Valet Living
06.2024 - 09.2024
Outside Guest Services
Tour18 Dallas Golf Course
03.2024 - Current
Barista
Starbucks
06.2023 - 03.2024
Student Worker
Southern Methodist University
01.2023 - 12.2023
Fast Food Server
SONIC Drive-In
05.2020 - 05.2023
B.A. - Journalism
Southern Methodist University
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